Job Description

We are seeking dynamically skilled Tele Sales Representative with excellent communication abilities. Candidates should possess a neutral or American accent with strong grammar and pronunciation. The ideal candidate has 1–3 years of customer service experience and is comfortable handling both inbound sales and customer support in a fast-paced, rotating shift environment.

Key Responsibilities

• Outbound Calls: Place outbound calls to suppliers to confirm equipment pricing and availability.
• Inbound Sales: Handle inbound customer sales inquiries, assisting clients with product selection, pricing, and availability.
• Customer Contact: Reach out to customers if equipment is unavailable, offering alternatives and upselling where applicable.
• Data Updates: Maintain and update supplier accounts and pricing in the Keystone software system.
• Collaboration: Communicate equipment or pricing changes with the strategic partnerships team.
• Supplier Relations: Build familiarity with key suppliers to ensure adequate equipment coverage.
• Customer Service: Provide exceptional service to suppliers and customers via phone, email, and chat, addressing concerns and inquiries effectively.
• Training: Participate in equipment education and training workshops provided by the client.
• Additional Tasks: Perform other duties as assigned.

Qualifications:

• Experience: 1–3 years of customer service and/or inbound sales experience, preferably in a BPO or call center.
• Education: Bachelor's degree preferred.
• Communication Skills: Excellent written and verbal communication skills in English, with a neutral or American accent.
• Sales Skills: Ability to handle inbound sales inquiries, upsell, and close sales effectively.
• Tech Skills: Basic to intermediate knowledge of various cloud-based software and applications, including Keystone.
• Soft Skills: Ability to multitask, work both independently and as part of a team, and adapt to changes in a fast-paced environment.
• Shifts: Willingness to work rotating shifts between 5 PM and 5 AM.
• Motivation: A self-starter who is passionate about delivering superior customer service and driving sales.

What We Offer

• Market Competitive Salary
• Career Growth
• Learning & Development
• Provident Fund
• EOBI
• Life Insurance

Location: NASTP, Lahore
Timing: Night Shift