Job Description

The Tele Sales Manager a telephone-based position responsible for leading a team of consultants to help grow the customer base by crafting sales plans, supporting the team design, and implementing short- and long-term strategic sales plans. This position will drive results through thought leadership, rigorous performance management and coaching and development of a high-performing team.

Strategic planning (20 – 30% of time)

▪ Drive overall team strategy to achieve business goals and sales targets from trigger-based leads

▪ Collect customer feedback and distribute internally to influence product development based on customer need

Coaching and development (20 – 30% of time)

▪ Coach and develop a group of consultants to drive growth and hit sales targets

▪ Hire and on-board new Tele Sales consultants to build a strong team and support team development by regularly conducting 1:1 coaching sessions and team huddles

Performance management (10 – 20% of time)

▪ Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development

▪ Partner closely with specialized sales teams (e.g., AP Automation) to develop cross-sell opportunities

Business development (10 – 20% of time)

▪ Identify key client opportunities and handle client escalations, as needed

▪ Provide guidance to team to uncover growth opportunities, treat identified customers and achieve growth targets

Compliance (100% of time)

▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

▪ Support Operational Excellence team in call monitoring processes to ensure high quality and compliant customer interactions

Knowledge, Skills, Attributes, and Experience

Client development

▪ Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership

Coaching

▪ Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions

Performance management

▪ Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results

Demonstrating value

▪ Proactively and consistently demonstrates the value of partnering with American Express

Results focus

▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks

Market, industry, & product knowledge

▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation

Attributes

▪ Strategic thinking

▪ Leadership and team motivation

▪ Personal accountability

▪ Compliance focused

• Bachelor's degree preferred
• Experience leading sales team, 3 - 5 years minimum highly preferred
• Experience partnering with clients across various markets / industries
• Experience in a highly regulated financial industry highly preferred
• Experience leading in a call center environment highly preferred

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.