Key Responsibilities:
Lead, train, and motivate the telesales team to achieve individual and team targets
Develop and implement telesales strategies and performance KPIs
Monitor calls and provide feedback for quality assurance and improvement
Prepare regular sales reports and present performance to senior management
Collaborate with marketing and sales teams to align goals and campaigns
Handle escalations and support the team in closing deals
Requirements:
Minimum 3 years of experience in telesales, with at least 1 year in a managerial role
Strong leadership, coaching, and communication skills
Proven track record in achieving sales targets
Proficient in Arabic and English
Ability to work under pressure and adapt to fast-paced environments
Tafaseel BPO, a subsidiary of Tafaseel Group Holding, is a multi-award-winning leader in the Middle East's BPO sector. We employ over 2,000 professionals from 30 nationalities, offering services in 20 languages. With strategically positioned sites across the UAE, KSA, Bahrain, and Egypt and continuously expanding our footprint each quarter we deliver a comprehensive suite of 14 business process outsourcing services. Our expertise ranges from contact center outsourcing and human resources outsourcing to digital transformation, IT outsourcing, knowledge process outsourcing, and other specialized services. Leveraging our skilled workforce, rigorous processes, advanced technology, and state-of-the-art facilities, we proudly serve Fortune 500 companies, government entities, startups, and SMEs across 12 diverse industries.
