Job Description

Job Title: Telco Sales Agent

Location: London (Liverpool Street)

At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance. 

By creating a one-stop-shop for all business essentials, our purpose is to ‘earn the lifetime loyalty of British businesses’. We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com, who trust us to provide their business energy switching services.

The Role

We’re looking for a Telco Sales Consultant to join our Closing Team, converting qualified inbound leads from business owners who are actively looking to switch their telecommunications contracts.

As a Telco Sales Agent in our closing team, you’ll work with real-time, pre-qualified leads passed over by our web sales agents. These are small business owners who’ve already shown interest, so your focus will be guiding them through their options, building trust, and closing the deal.

• Receive and close warm, qualified leads from our web sales team in real time.
• Understand customer needs and match them with tailored telecommunications solutions.
• Search, present, and recommend the most suitable energy contracts available.
• Build strong customer relationships, acting as their trusted energy advisor.
• Follow up at agreed times to maintain engagement and move deals forward.
• Meet and exceed sales targets – daily, weekly, and monthly KPIs.
• Cross-sell into additional services such as broadband, water, and insurance.
• Contribute to a positive, high-performing team culture on our award-winning sales floor.

About You

• You’re a natural closer with a passion for helping customers and a hunger for success.
• You know how to handle objections, build rapport quickly, and turn interest into action.
• 2+ years of connectivity experience.
• Target-driven, self-motivated, and eager to beat goals.
• A consultative, value-first approach to selling – not pushy, but persuasive.
• Skilled in negotiation, pitching, and overcoming objections.
• Excellent communication skills – verbal, written, and listening.
• Able to build rapport with people from all backgrounds and industries.
• Resilient, confident, and able to perform under pressure.
• Reliable, punctual, and fully engaged.
• A team player who thrives in a lively, energetic environment.
• Open to feedback, coaching, and ongoing personal development.

About Bionic 

Bionic has over 560 colleagues working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.  

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration.  

Benefits

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.  

Enhance your health & wellbeing 🌱  

• Private healthcare cover  
• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies  
• Eyecare scheme  

Taking time away from work 🏖️  

• 25 days annual leave, increasing with tenure  
• 1 paid family & religious day of leave per year - following successful probation period  
• 1 paid charity volunteering day per year  
• Option to buy/sell up to an additional 3 days leave per year  

Family matters: for the special moments 🏠  

• Enhanced maternity, paternity or shared parental leave  
• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service  

Financial wellbeing 💸  

• Auto-enrolled salary sacrifices pension scheme   
• Life assurance  
• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure  
• Cycle to work scheme  

 Recognition 🌟  

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success  
• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition   
• Long service awards