Job Description

Job purpose:

The Telco Engineer will be responsible for the configuration and maintenance of telecommunication equipment. This could include hardware such as routers or access points. The candidate must have at least 2 years experience in this field with an emphasis on networking infrastructure solutions.

Qualifications:

Telco experience (None Negotiable)
CCNA
Vendor Management Experience
Cisco Certified Network Associate - Routing and Switching (CCNA - R/S)
Cisco Certified Network Associate - Wireless (CCNA - WL)
Cisco Certified Network Associate - Data Centre (CCNA - DC)
Cisco Certified Network Associate - Voice (CCNA - V)
Relevant ITIL certification

Requirements

First pass fault analysis
Identifies problems and errors prior to when they occur.
Logs incidents in a timely manner with the required level of detail.
Liaise with all stakeholders to expedite diagnosis of all errors and problems and to identify a solution.
Investigate first line support calls assigned to them and identify the root cause of the incidents.
Efficient and comprehensive resolution of incidents and requests including ensuring that repairs are carried out by coordinating product requests and liaising with other team members.
Report and escalate issues to third party vendors if necessary.
Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by procedure.
Co-ordinate with vendors to restore faults as quickly as possible.
Update Account and Service Manager information.
Update and inform clients on the status of their faults.
Setting up conference calls between vendors and engineers
Assisting Netops / Service managers with special investigations.
Router replacements.

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry

Unknown

Company Size

51-200 employees

Headquarters

Bedfordview, ZA

Year Founded

1989

Website

boardroom.co.za

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