Sumerge

TechOps & Support Manager

Sumerge  •  Cairo, EG (Onsite)  •  9 days ago
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Job Description

Sumerge’s Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers’ desires by exploring new technology areas, products, and multi-technology solutions.

The Support team takes our deep technical expertise and tailor proficient solutions according to the clients’ needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.

Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

  • Manage and oversee the daily operations by assigning/scheduling work to department members based on competencies.
  • Manage monitoring solution of all the involved layers.
  • Manage client expectations by committing to SLAs, performing quality reviews, and maintaining performance metrics.
  • Create and update a periodic proactive maintenance plan for all the involved layers including data, logic, and performance maintenance.
  • Work with the technical sales team to provide proper sizing for the incoming support projects considering the requested scope.
  • Follow up on the financial status of the owned projects.
  • Identify, clearly communicate, and plan how to meet department(tactical)/team goals and define and communicate team members’ roles.
  • Identify training and development needs and coaches team members on achieving goals.
  • Recruit and select high performers, develop talent, and recognize performance.

Requirements

  • Bachelor's degree of Computer Science or Engineering or a related field
  • 9+ years of relevant experience
  • 3+ years of people management experience
Sumerge

About Sumerge

We are a leading technology company that transforms organizations with innovative solutions that elevate digital experiences, streamline operations, and modernize and integrate platforms. By leveraging the power of data, AI, and emerging technologies, we drive measurable innovation and lasting impact, turning complex challenges into tangible value.

For more than two decades, we’ve partnered with forward-thinking organizations across banking, government, and telecommunications to deliver solutions that blend strategic vision with flawless execution. Our work spans mission-critical digital platforms, secure cloud migrations, advanced data solutions, and AI-powered transformation programs, all designed to help our customers lead in a fast-changing world.

Our Core Offerings:

Modernize Legacy Applications:

Transform monolithic systems into agile, scalable platforms.

Integrate Platforms and Organizations:

Achieve seamless connectivity across systems, processes, and entities.

Empower Business with AI:

Unlock insights, automation, and innovation through artificial intelligence.

Streamline and Automate Operations:

Boost efficiency through automation, process optimization, and workflow management.

Elevate Digital Customer Experience:

Deliver intuitive, engaging, and secure digital touchpoints.

Modernize Infrastructure & Move to Cloud:

Build secure, scalable, future-ready cloud environments.

Optimize Application Lifecycle Management:

Speed up delivery while maintaining quality and governance.

Modernize Data Delivery:

Enable real-time, reliable, and governed data flows for decision making.

Why Sumerge:

Our clients choose us for our strategic insight, technical depth, and commitment to measurable outcomes. We combine consulting expertise with implementation excellence, ensuring solutions create lasting impact. Built on trust, innovation, and shared success, we help organizations not just adapt, but lead.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Cairo, EG
Year Founded
2005
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