Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge Investment Management Solutions (BIMS) is a comprehensive investment management platform used by asset management firms for portfolio management, order management, compliance, trade processing, reporting, and investment operations. The platform supports end-to-end investment lifecycle processes and integrates with multiple upstream and downstream financial systems. As BIMS is a business-critical application, the L2 Support Associate is expected to possess strong investment management domain knowledge along with solid technical and production support experience.

Domain Skills

• Good understanding of the Investment Management / Asset Management domain
• Knowledge of:
  • Hedge Funds
  • Portfolio Management
  • Order Management
  • Trade Lifecycle and Trade Processing
  • Fund Accounting concepts
  • Securities and Financial Instruments
  • NAV concepts
  • Buy-side market and various asset classes
• Understanding of investment operations workflows
• Ability to analyze business impact and prioritize production issues
• Experience in handling production incidents, problem management, and RCA activities

Technical Skills

• Strong SQL knowledge for querying and analyzing production data
• Experience with Microsoft SQL Server relational database
• Experience in production support activities, including:
  • Incident Management
  • Monitoring and alert handling
  • Batch job monitoring
• Experience with case management and monitoring tools such as:
  • Salesforce
  • Jira
  • Datadog
  • Confluence
• Basic understanding of application architecture and troubleshooting techniques

Support & Soft Skills

• Strong communication skills for client and stakeholder interaction
• Experience in handling Sev1/Sev2 incidents and coordinating bridge calls
• Ability to work in shift-based support environments
• Strong analytical and problem-solving skills
• Experience in preparing RCA and trend analysis reports

Preferred Experience

• 10+ years of experience in Production Support, preferably in FinTech products
• Prior experience in financial services or investment management products is preferred

Shift Details

• Shift Timing: 12:30 PM IST to 09:30 PM IST
• Weekend Support: Required once a month

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.