Job Description

Line of Service

Advisory

Industry/Sector

FS X-Sector

Specialism

Operations

Management Level

Senior Manager

& Summary

Step into a senior leadership role with PwC’s Insurance and Transformation Consulting team as our Customer & Business Transformation Senior Manager in a hybrid work model. You’ll lead end‑to‑endprogrammesacross underwriting, claims, policy administration and distribution, partnering with senior client executivesandlead complex, technology‑enabled transformationprogrammesfor insurance clients. You will shape core systems transformation strategies, oversee large delivery teams, and ensure that technologyinvestmentsenablesustainable business and customer value.

Key Responsibilities

• Guide and oversee large‑scale core systems and digital transformation engagements within insurance, working collaboratively with clients and teams to deliver meaningful outcomes

• Define transformation delivery roadmaps and technology‑enabled business strategies aligned to client objectives.

• Provide senior leadership and quality assurance across multiple technology and business workstreams.

• Act as a senior advisor to client executives on core systems modernisation and digital enablement.

• Develop PwC capability through coaching, mentoring, and contribution to practice growth and propositions.

• Lead and motivate cross-functional project teams, working closely with senior client executives and key stakeholders to ensure project objectives are met and programme governance is maintained.

• Manage all aspects of the project lifecycle from business case development through design, implementation, and post-deployment reviews, ensuring timely and quality deliverables.

• Communicate complex insurance and transformation concepts clearly and persuasively, tailoring messaging for diverse audiences including C-suite executives, technical teams, and client operational staff.

• Build and maintain strong relationships with technology vendors and alliance partners.

• Collaborate on shaping innovative insurance solutions addressing regulatory changes, digital disruption, changing customer expectations, and emerging technology adoption.

• Foster strong relationships internally within PwC and externally with clients and key partners to support collaborative delivery and knowledge sharing.

• Stay up to date with the latest trends and regulatory developments affecting the insurance industry globally and regionally, integrating these insights into your consulting approach to deliver forward-looking advice and solutions.

Experience & Skills​

• Proven demonstrable experience of 8 – 10 years leading core systems or large technology‑enabled transformation programmes for the Insurance sector (life, non-life, re-insurance, or specialty lines)

• Deep knowledge of insurance platforms (e.g. Policy Administration, Claims ecosystems) and their business impact.

• Collaborative leadership, commercial and stakeholder partnership capabilities at executive level.

• Experience building trusted relationships with senior stakeholders and leading teams in a collaborative, inclusive way

• Proven ability to align technology change with business strategy and operating model outcomes.​

What We Look For​

• A professional who is passionate about leveraging consulting to drive meaningful change in the insurance sector.

• A technology professional who thrives in dynamic environments, tackling complex problems with creativity, enthusiasm, and resilience.

• A collaborative and dynamic team player who embraces PwC’s values of:

• Act with integrity - Being honest, ethical, and transparent in all business dealings and interactions.

• Make a difference - Striving to have a positive impact for clients, communities, and each other.

• Care - Showing respect, empathy, and support for colleagues, clients, and broader communities.

• Work together - Collaborating effectively across teams, geographies, and functions to create better outcomes.

• Reimagine the possible - Encouraging innovation, curiosity, and continuous improvement to solve complex problems and unlock new potential.

• A continuous learner eager to grow their insurance industry expertise and consulting capabilities in a supportive and high-performing environment.

Unlock your potential with PwC Ireland

We believe that challenges are better solved together!We’re inspiringand empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential andtake your career to the next level.

Enjoy PwC’s perks

We reward your impact, and support yourwellbeing,through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC (https://www.pwc.ie/careers-ie/life-at-pwc.html).

Being appreciated for being you

Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunityemployerand we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability statusWe believe this so much that we have signed up for the Business in the Community Elevate Pledge (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)

You can learn more about our culture of belonging and explore our range of inclusiveprogrammes, initiatives, employee resource groups and more at www.pwc.ie

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and pr ivilegesof employment. Please email us for more information.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Business Transformation, Business Transformation Programs, Business Transformation Strategies, Customer Experience Transformation, Enterprise Architecture, Enterprise Data Architecture, Enterprise System Architecture, Enterprise Transformation, Health Insurance, Insurance, Insurance Consulting, Management Consulting, Solution Architecture, Strategic Consulting

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Budgetary Management, Business Analysis, Business Development, Business Process Improvement, Business Transformation, Change Management, Coaching and Feedback, Communication, Creativity, Customer Relationship Management, Customer Strategy, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Financial Management, Inclusion, Industry Trend Analysis, Influence, Intellectual Curiosity, Learning Agility {+ 20 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date