Job Description

Systems Trainer

12 - 18 month fixed term contract

£40,000 - £45,000

Edinburgh Hybrid

31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching

WHO WE ARE

At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.

Our story is only just beginning. We’re growing fast and we don’t intend to slow down anytime soon as we plaacry our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.

HOW WE WORK

Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing.

Sound like the kind of place you want to work? If so, read on

WHAT YOU WILL BE WORKING ON

• Design and deliver engaging, practical training across our core systems and Dynamics suite
• Run training sessions virtually, in-person and on-site
• Adapt your approach for different audiences, from tech-savvy users to those needing more support
• Translate technical processes, system designs and documentation into clear, user-friendly training
• Work closely with technical teams to ensure training reflects real system use
• Partner with project teams on system rollouts, contiunous improvement, upgrades and new features
• Identify user pain points and deliver targeted, practical support
• Feed insights back to improve systems, processes and training
• Champion best practice and help build digital confidence across GoFibre
• Build and maintain engaging content using ClickLearn, including:
  • Step-by-step user guides
  • Quick reference materials
  • E-learning modules
  • Video-based learning

WHAT YOU WILL BRING TO THE ROLE

• Experience of designing and delivering end-user training for business systems and Microsoft Dynamics 365
• User knowledge of ClickLearn or similar content creation tools, LMS platforms
• Ability to create user guides, video content and e-learning modules
• Relevant training or learning & development qualification (e.g. CIPD, AET or equivalent)
• Proactive, approachable and focused on making a real impact

We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another.

Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!

www.gofibre.co.uk

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