Job Description

Plays a global role in supporting the digital
capabilities by delivering personalized training and coaching to both legal
professionals and business support staff. This role leverages various
instructional formats including virtual classrooms, 1:1 coaching, instructional
videos, eLearning content, live webinars, and on-site sessions.

As part of a
worldwide training team, the specialist is responsible for developing,
maintaining, and enhancing instructional materials such as user guides, video
tutorials, knowledge base articles, and presentations to support both ongoing
initiatives and new technology implementations.

The role contributes
to broader technology adoption strategies, helps design training plans, and
provides operational support for training logistics, reporting, content
development, and scheduling.

Responsibilities:

1. Instructional Delivery

• Conducts one-on-one and group
  technology training sessions using diverse methods (e.g., virtual
  sessions, live instruction, follow-ups, and desk-side support).
• Facilitates onboarding
  sessions and digital orientation for new joiners.
• Creates, edits, and updates
  training content including how-to guides, videos, eLearning modules, and
  internal posts, adhering to organizational communication standards.

2. User and Operational Support

• Supports technology rollout
  initiatives by assisting in tool evaluation, user testing, and
  troubleshooting.
• Monitors learner engagement
  and adoption to recommend follow-up support or training.
• Responds to training requests
  and inquiries in collaboration with the technical support team.
• Assists with onboarding
  activities, office technology transitions, and internal tech events.

3. Collaboration and Coordination

• Partners with department
  heads and project teams to align training with business needs.
• Reviews, edits, and finalizes
  learning resources, ensuring consistency and clarity.
• Prepares training
  environments (virtual or physical) for effective delivery.
• Coordinates with video
  production and communications teams to distribute content on internal
  learning platforms.
• Responds to knowledge-based
  inquiries and user support tickets as needed.
• Travels to regional offices
  as required for training rollouts or onboarding support.
• Participates in team meetings
  and contributes to cross-regional training initiatives.
• Willingness to adjust working
  hours to accommodate global training needs.

Qualifications:

• Bachelors degree or
  equivalent professional diploma.
• Certification in Microsoft
  Office tools (e.g., MOS) is a plus.
• Minimum 3 years of experience
  delivering technology-focused training, ideally in a legal, consulting, or
  other corporate setting.
• Advanced working knowledge of
  Microsoft 365, Teams, and emerging AI tools such as ChatGPT or Microsoft
  Copilot.
• Familiarity with document
  management systems (e.g., iManage or similar), CRM tools, timekeeping
  software (e.g., Intapp), and PDF editing tools like Kofaxpreferred but
  not required.
• Flexible and adaptable to
  evolving technologies and internal systems.
• Demonstrated knowledge of
  adult learning principles and course design methodologies.
• Strong verbal and written
  communication skills, including the ability to present complex information
  clearly.
• Excellent interpersonal
  skills, with a collaborative and client-focused mindset.
• Ability to self-manage and
  take ownership of content development and training projects.
• High level of
  professionalism, reliability, and initiative.
• Comfortable contributing to
  cross-functional projects and initiatives.

Work
Setup:

Shift:
Flexible

Setup:
Hybrid

Location:
Makati City

By
Applying, you give consent to collect, store, and/or process personal and/or
sensitive information for the purpose of recruitment and employment may it be
internal to Cobden & Carter International and/or to its
clients.