Work Locations:With the exception of some select roles that have In-Office requirements, most temporary or third party payroll workers should expect to work remotely, unless otherwise discussed.
A+E’s Technology team is deep-rooted in the heart of our business. We have great people and great technologies, and together we take on the toughest challenges. As innovators, we choose to iterate, pivot, and adapt quickly. We’ve reinvented the way A+E leverages technology to produce and sell world-class content. We’ve modernized our core solutions and embraced a cloud first approach. Perched on the virtues of our “Technology Code”, we make technology better, create solutions together, and most of all, we have fun with it. Our team members are motivated individuals who help each other do remarkable things every day. Together we deliver best-in-class solutions that transform the way A+E works. If this sounds like something you want to be a part of, we want to hear from you!
THE ROLE: Technology Support Specialist (Temporary)
A+E Global Media is hiring a Tier 2 Technology Support Specialist to serve as the primary on-site IT partner for our Los Angeles office while also supporting employees across our other locations remotely. This is a highly visible role supporting executives and media/production teams in a fast-paced environment, ideal for someone who combines strong technical troubleshooting with exceptional customer service, calm under pressure, and great judgment.
This role is a great fit if you thrive supporting VIP/executive users, stay calm under pressure, and can run point independently as the on-site IT owner in LA.
You’ll own Tier 2 escalations end-to-end and prioritize competing needs. You are the only dedicated on-site IT resource in LA. You’ll also help shift left by identifying recurring issues, improving documentation, and recommending practical fixes that reduce future tickets and downtime.
MORE ABOUT WHAT YOU’LL DO:
Deliver high-touch in-person (LA) and remote support; triage, troubleshoot, and coordinate escalations for VIP users.
WORKING HOURS
This is a fully in-office role based in our Los Angeles office. Candidates must be able to commute reliably and work on-site five days per week
Standard hours are Mon–Fri, 9:00 AM–5:00 PM (local time) (7-hour shift + 1-hour lunch), with occasional adjustments based on business needs. On-call rotation: two weeks every six weeks
BASIC REQUIREMENTS:
Must have technical experience:
Must-have behaviors:
Preferred
Please note project assignment associates are engaged to provide service to A+E Global Media on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third-party vendor with a duration/tenure of no longer than eighteen (18) months.
Contract Hourly Pay Rate: $40.00
The pay rate displayed serves as a good faith estimatefor this role.
Compensation for the role will be based on a number of different factors
such as a candidate’s qualifications, skills, competencies, location, and
experience. Learn more at www.aegm.com/careers.
A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company’s employment actions and decisions – including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination – are made without regard to an employee’s race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company.
We are proud to be an Affirmative Action/Equal Opportunity Employer/Disabled/Veterans.
A+E Global Media™, a joint venture of Disney-ABC Television Group and Hearst, is an innovative, multiplatform content powerhouse that reaches audiences everywhere and is comprised of some of the most popular and culturally relevant brands in media, including A&E®, Lifetime®, The HISTORY Channel™, LMN®, FYI®, Home.Made.Nation™ and VICE TV®. Our audiences extend to more than 414 million households in 200+ territories and in 40+ languages. With over 70,000 distinct assets available around the world, the company produces best-in-class content across the multiplatform landscape. A+E Global Media boasts full-scale production capabilities with A+E Studios® and A+E Factual Studios™. A+E Digital encompasses Websites, Apps, social media, short form content, AVOD offerings; and SVOD products A&E Crime Central™, HISTORY Vault® and Lifetime Movie Club™ and 60+ FAST channels from the company’s wildly popular library. A+E Global Media is headquartered in the United States, with owned & operated entities in Japan, Korea, Southeast Asia, and a joint venture in LATAM.
