Schulte Hospitality Group is seeking a dynamic, service-oriented Technology Support Specialist to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Desktop, Laptop & Server troubleshooting
Manage Company technology assets including but not limited to computers, printers, switches, monitors, etc.
Configure and issue computers to end users according to Company processes
Assist with company application issues as the first point of contact
Manage users in Azure Active Directory/Entra
Support Microsoft Office 365 issues including Teams, Outlook, and other applications
Assist our Applications Team in supporting our various hotel software platforms and systems
Create, update, and complete incident tickets in our support system
Monitor systems and network for any potential issues
Work with other team members to provide and help promote technology security and compliance
Understand and promote, contribute to and enforce company information security policies
Assist in other technology projects for many of our hotels and Corporate Team
Must be available to work evenings/weekends/on call
Other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
Proficiency with Microsoft Windows 10/1, Microsoft Office 365, Azure Active Directory/Entra ID, Intune, SharePoint, helpdesk ticketing, and other IT administrative tools Ability to troubleshoot and evaluate PC issues including network connectivity, hardware, and operating system issues Understanding of information security best practices Knowledge of Antivirus and Remote monitoring software applications Networking basics and troubleshooting including Meraki, Cisco, and other brands preferred The ability to learn new software applications to help provide a first line of support Ability to effectively communicate instructions verbally and written to end users
EDUCATION AND EXPERIENCE:
Degree/Certification program in technology, hospitality, or similar program preferred
Over 1-year in service and support role*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.
* Schulte Hospitality Group is an Equal Opportunity Employer.
Schulte Hospitality Group is a premier hospitality management and development company, overseeing a global portfolio of more than 240 hotels, restaurants, and other related hospitality ventures with a team of over 10,000 team members. Founded in 1999 by generations of passionate hoteliers, Schulte is one of the industry's most respected full-service operators, with a diverse portfolio spanning leading brands like Marriott, Hilton, IHG, Hyatt, and Graduate Hotels, as well as distinctive luxury, boutique, and independent resorts. Headquartered in Louisville, KY and with an office in London, Schulte is known for providing high-touch client service, delivering data-driven top line and bottom-line results to owners, and developing leaders on property teams.
For more information, visit: www.schultehospitality.com
