Job Description

InGenesis is currently seeking a Technology Support Specialist to work with our client. In this role, you will provide hands-on desktop and end-user support in a fast-paced healthcare environment. Responsibilities include account administration, endpoint deployment, troubleshooting user access issues, and supporting hardware deployments across office, laboratory, and clinical locations.

The ideal candidate has strong customer service skills, experience supporting Windows-based environments, and the ability to follow established security, documentation, and support procedures while delivering timely technical assistance.

Key Responsibilities:

Password Resets and Account Administration

• Reset passwords, unlock user accounts, and re-register multifactor authentication in Active Directory and Entra ID.
• Verify user identity in accordance with established identity-proofing standards and security procedures.
• Maintain strict adherence to security protocols to protect against social engineering and unauthorized access.

Endpoint Reimaging and Provisioning

• Reimage and provision desktops and laptops using enterprise endpoint management platforms.
• Validate domain membership, encryption status, security tools, printer mappings, and required applications before deployment.
• Maintain device deployment standards and ensure timely completion of assigned work.

Access Troubleshooting

• Troubleshoot and resolve user access issues related to Active Directory groups, VPN connectivity, shared drives, mapped resources, and application permissions.
• Escalate issues outside established procedures with detailed troubleshooting documentation.

Hardware Deployment and Support

• Deploy and install computers, monitors, docking stations, and peripherals across office, laboratory, and clinical environments.
• Perform cable management, functional testing, and end-user validation during deployment activities.
• Update asset inventory and deployment records as required.

Documentation and Service Management

• Document incidents, service requests, troubleshooting activities, and resolutions in the IT service management system.
• Ensure all work is accurately recorded in accordance with organizational standards.
• Perform other duties as assigned.

Required Qualifications

• One to three years of hands-on desktop support experience in an enterprise Windows environment.
• Experience administering user accounts in Active Directory and Entra ID.
• Experience imaging, deploying, and supporting endpoints using tools such as:
  • Microsoft Configuration Manager
  • Microsoft Intune
  • Windows Autopilot
• Experience troubleshooting repairing standard desktop hardware, laptops, monitors, docking stations, and printers.
• Strong customer service and communication skills with the ability to support non-technical users.
• Experience documenting incidents, requests, and resolutions in a ticketing system.
• Ability to lift, move, and transport computing equipment between buildings and work locations.

Preferred Qualifications

• CompTIA A+ certification
• Microsoft 365 Certified: Fundamentals
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• ITIL Foundation certification.

Equal Employment Opportunity Statement:

InGenesis is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We comply with all applicable federal, state, and local employment laws, including recent executive orders, and strictly prohibit discrimination, harassment, or retaliation based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, veteran status, or any other characteristic protected by law.

InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications, merit, and business needs. Please visit our website at https://www.ingenesis.com/careers/site-accommodations for more information.

To learn more about your rights, please refer to the Know Your Rights: Workplace Discrimination is Illegal poster issued by the U.S. Equal Employment Opportunity Commission (EEOC).

Company Statement:

With decades of experience, InGenesis has grown into one of North America’s most trusted Healthcare Services Firms, which includes comprehensive health and workforce solutions. As the industry landscape shifts with new challenges in patient care, quality and compliance requirements, workforce retention, and operational efficiencies, we deliver strategic, data-driven solutions that include redefining workforce management and clinical service delivery. Explore InGenesis to discover how our expertise, innovative strategies, and commitment to excellence are shaping the future of healthcare workforce solutions. Join us in celebrating the professionals who define the next era of healthcare.