JPMorganChase

Technology Support Lead

JPMorganChase  •  Bear, DE (Onsite)  •  11 hours ago
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Job Description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead at JPMorganChase in Corporate - Data Center Services, you will be in a leadership role that manages a team of engineers that helps to ensure the operational stability, availability, and performance of the Firm's production data centers and its services. In this role you will use your critical thinking skills while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

  • Manages and oversees teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
  • Executes policies and procedures that ensure operational stability and availability
  • Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
  • Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
  • Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Proven experience leading technology support operations in a mission‑critical, 24x7 data center environment
  • Demonstrated people management experience, including full‑time employees and contract staff
  • Strong incident management and escalation leadership experience in high-availability environments
  • Ability to engage directly with customers and senior stakeholders
  • Ability to balance day to day operational management with participation in strategic and project based initiatives

Preferred qualifications, capabilities, and skills

  • Previous experience with team leadership and personnel management
  • Experience supporting large scale projects such as data center exits, consolidations, or transformation initiatives
  • Strong understanding of IT infrastructure operations, including hands‑and‑feet support, logistics, and site services
  • Working knowledge in one or more general purpose programming languages and / or automation scripting

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

JPMorganChase

About JPMorganChase

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.

Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms

© 2024 JPMorgan Chase & Co. All rights reserved. JPMorganChase is an Equal Opportunity Employer, including Disability/Veterans.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
Website
jpmorganchase.com
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