Job Description

Join JPMorganChase and unleash your potential in defining the industry of site reliability. Rise to the challenge as a technology pioneer and trailblazer with your expertise.

As a Manager of Site Reliability Engineering at JPMorganChase within Global Research, you oversee your team’s daily activities and help align priorities to the goals of the team. You work with key stakeholders and product owners to translate availability targets for products and services into service level indicators and service level objectives while enforcing error budgets. You build designs and leverage existing solutions to execute and deliver. You are a key influencer in your organization’s strategy and contribute to overall planning.

Job responsibilities

• Ensures your team proactively contributes to knowledge-sharing across the JPMorganChase technology community and shares relevant technical knowledge and leadership to projects of moderate complexity
• Drives team adoption of enterprise-authorized AI capabilities within the work environment to improve reliability delivery speed and operational efficiency (e.g., drafting/runbook hygiene, incident learning capture, and backlog prioritization), with human-in-the-loop validation and appropriate handling of sensitive data.
• Influences the adoption of the site reliability customer centric mindset through the organization by embodying the culture and best practices
• Educates your Product Owner, Dev Leads, and developers on service level objectives, service level indicators, and error budget policies
• Establishes reasonable service level objectives and error budgets with your customers through partnership with your cross functional stakeholders
• Manages direct team day-to-day activities, escalates issues to necessary stakeholders in a timely fashion, and engages team members to identify solutions and create action plans
• Establishes reuse-first practices for AI-assisted workflows across team delivery and operational routines, reinforcing resiliency and security expectations and ensuring traceability/auditability of changes.
• Demonstrates personal and professional resilience, navigating difficult situations with composure and tact

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience.
• Draws on a deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
• Experience leading a team in the safe use of enterprise-authorized AI capabilities within the work environment for reliability engineering workflows, including validation habits and awareness of data sensitivity.
• Ability to set team-level expectations for reviewing AI-assisted recommendations and escalating uncertain decisions while maintaining resiliency, security, and auditability outcomes.
• You can demonstrate how to drive the adoption of site reliability culture and practices within a team
• Has experience leading small teams of technologists and managing projects
• Proficient in at least one programming language such as Python, Java/Spring Boot, .Net

Preferred qualifications, capabilities, and skills

• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.)
• Proficient with continuous integration and continuous delivery tooling
• Experience with container and container orchestration and troubleshooting common networking technologies and issues

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.