Job Description

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job responsibilities

• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Assist in the improvement of operational stability and availability through participation in problem management
• Assist in monitoring production environments for anomalies and address issues using standard observability tools
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Hands on with Linux administration and host performance tuning; scripting with Perl/Python/Unix Shell
• Strong knowledge of web/middleware technologies (Apache Tomcat, Apache Web Server) and Java/e-commerce applications
• Strong knowledge of database administration / SQL development (Oracle, MS-SQL, Cassandra, Big Data)
• Experience supporting public/private cloud applications and internet-facing, multi-tier, 24/7 critical web/desktop infrastructures in a SaaS environment
• Experience of internet security, network layers, load balancing, and internet infrastructure (firewalls, proxies)
• Experience of cloud and container technologies (AWS, Docker, Kubernetes, Cloud Foundry). Experience of messaging technologies (Kafka, Solace, UMMQ)

• Experience/working knowledge of monitoring and observability tools (Geneos, Splunk, Dynatrace, Grafana, ThousandEyes) and ServiceNow

Preferred qualifications, capabilities, and skills

• Knowledge of Windows desktop operating systems, including Windows Registry
• Knowledge of desktop security, GPO/user profile permissions, and anti-virus systems and advanced Chrome/Chromium browser configurations and developer tools
• Experience working with third-party IT support teams to jointly resolve issues
• Familiarity with SRE & ITIL support methodologies (Change, Incident, Problem, Event, Configuration Management) with demonstrated prior application

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.