Job Description

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.

And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

What You'll Be Doing | Mō te Tūranga

As a Technology Support Engineer, you'll be the first point of contact for technology support across the AA, helping our people stay connected, productive, and supported. This is a fantastic opportunity for someone looking to build a career in IT, combining technical problem-solving with exceptional customer service.

In this role, you'll be responsible for:

• Providing first-line technology support, resolving incidents and service requests raised by employees across the business.
• Troubleshooting hardware, software, and access-related issues, ensuring a positive and efficient support experience.
• Managing support tickets through to resolution while keeping customers informed every step of the way.
• Escalating more complex issues to specialist support teams when required and assisting with follow-up activities.
• Contributing ideas to improve processes, systems, and the overall technology support experience.
• Maintaining a strong focus on customer service, teamwork, continuous learning, and Health & Safety practices.

About You | Mōu

We're looking for someone who is passionate about technology, enjoys helping people, and is eager to learn. You may already have some Service Desk, Helpdesk, retail technology, or customer support experience, or you could be looking for an opportunity to take the next step into an IT career.

You'll thrive in this role if you:

• Have a genuine interest in technology and a desire to build a career in IT.
• Bring strong customer service experience and enjoy helping people solve problems.
• Communicate confidently and professionally, both verbally and in writing.
• Have excellent troubleshooting and problem-solving skills, with a willingness to learn new technologies.
• Enjoy working in a fast-paced environment where no two days are the same.
• Can manage multiple tasks, prioritise effectively, and stay organised.
• Work well as part of a team while also taking ownership of your own workload.
• Have experience using Microsoft products and common desktop applications.
• Hold an IT qualification, are currently studying, or have gained equivalent practical experience (preferred but not essential).

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• A day off for your birthday and 2 days wellbeing leave annually
• Hybrid working arrangement
• Training available / career development
• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

If you're passionate about technology, enjoy helping people, and are looking for an opportunity to kick-start or grow your IT career, we'd love to hear from you.

Submit your application today, including your CV and an optional cover letter telling us a little more about yourself, your interest in technology, and what excites you about this opportunity.

Join a team that values curiosity, collaboration, and continuous learning while helping deliver great technology experiences across the AA.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

Our recruitment process is people-led and relationship-focused—we do not use AI to screen or assess applications. Every application is reviewed by a real person, because we value potential, individuality, and the human stories behind each candidate.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.