Job Description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you're looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we’d love to connect!

We are looking for a Technology Specialist, Digital Workplace to join our IT team! The Technology Specialist, Digital Workplace maintain and enhance shared technology solutions and infrastructure. This role will partner with a cross-functional team to develop, test, launch, and refine solutions to optimize the organizations' service experience. They are responsible to develop and implement infrastructure technologies that support business priorities and capabilities for internal and external clients.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is an in-office role. You will work in our office in Waterloo, ON 100% of the time.

What you’ll do

• Support the implementation of corporate policies, standards, and procedures that provide effective architecture, governance, and management of Equitable Life’s technical systems and solution
• Collaborate with Business and IT roles on the solution design, development and quality management of shared infrastructure systems and applications across organizational functions
• Work with internal and external teams to increase client satisfaction by improving the quality of systems and products through identification of issues, on-going maintenance, and implementation of solutions
• Perform hands-on configuration and troubleshooting of components including the maintenance, upgrading or replacement of hardware and/or application software
• Assist in the maintenance of existing internal processes and quality system management documentation to uphold quality standards
• Inspect systems and processes to identify opportunities for improvements to workflow and enhanced efficiencies
• Monitor capacity usage and performance of assigned technologies to assure operational availability and process integrity
• Provide technical guidance to peers and/or end-users regarding technologies that enable continuous delivery of shared solutions
• Designing and managing digital workplace systems (Endpoints; Unified Communications; etc.) used by the business
• Work with different IT professionals and teams to ensure our platform capabilities meet the needs of our organization and clients
• Create and implement training programs that drive measurable improvements in digital literacy and workplace productivity

What you’ll bring:

• Behavioral
• Client Experience
• Achieve service commitments by balancing efficiency and quality and by escalating obstacles that require additional support
• Demonstrate empathy when faced with client concerns and issues
• Act as a brand ambassador by demonstrating knowledge and leveraging resources to meet clients' needs
• Strive to resolve client inquiries at first point of contact
• Professional, respectful, and courteous in all interactions with clients
• Growth Mindset and Innovation
• Critically evaluate current processes and contribute to the implementation of improvement opportunities by incorporating past learnings
• Solution focused approach - advocate for continuous improvement / innovation amongst the team
• Receptive to, solicit, and apply feedback and learnings on the job
• Seek out and obtain required, and beyond what's required, professional and/or industry knowledge and training, for both personal and organizational benefit
• Actively share knowledge for the betterment of the team/others
• Approach problems as opportunities that can be resolved and overcome
• Interpersonal Skills
• Communicate professionally and respectfully
• Share and solicit knowledge and insights freely with clients, colleagues, and business partners
• Provide both reinforcing and constructive feedback to peers as appropriate
• Embrace diversity; works well with different people; adapt to other’s styles and/or work habits
• Receptive to, solicit, and apply feedback and learnings on the job
• Synthesize complex information and crafts communications with the audience in mind
• Ability to negotiate and manage conflict effectively
• Agility and Flexibility
• Adapt to changes in priorities, assigned responsibilities and projects, when explained why and how
• Demonstrate a willingness to change ideas or perceptions based on new information or contrary evidence
• Maintain a positive outlook as pressure increases and/or towards doing things differently
• Critical Reasoning
• Use observations and experience, combined with resources and facts or data, to draw conclusions and make judgements
• Take ownership of decisions and ensure they are consistent with legislation, precedent and established policies and procedures
• Handle competing priorities effectively and act to obtain desired outcomes
• Act promptly and with confidence when a situation requires a quick decision
• Leadership
• Exhibit a sense of urgency over matters that pertain to day-to-day responsibilities by escalating and seeking guidance
• Show an appreciation for the contributions, capabilities, and achievements of others
• Achieve expected results and demonstrate ownership of personal outcomes
• Lead by example and model a culture of respect, fairness, and trust
• Experience and Education
• Post-secondary degree or equivalent combination of education and experience in the following or related discipline: computer science, computer systems engineering, software engineering
• Specialized Skills, Capabilities and/or Education
• Contemporary technical certifications relative to the platform they manage.
• Designing and maintaining digital workplace platforms.
• Relevant hardware, software, and cloud (SaaS/PaaS) services.
• Automation, orchestration, and system configuration tools.
• Relevant source code management and release capabilities.
• Willing to dive into PowerBI
• Familiarity with the Microsoft 365 ecosystem

What’s in it for you:

• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Allowance provided in place of vacation pay and benefits
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca, we’re happy to help.

Your base pay will be based on your skills, qualifications, experience, and education.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Senior Technology Manager, Digital Workplace

Department: IT

Term: Temporary Full-Time, Eighteen (18) Month Contract

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.

#LI-Onsite