Job Description

Responsibilities:

The Custom Recruiting team specializes in sourcing and recruiting niche B2B respondents for quantitative and qualitative surveys. The Business Process & Technology Specialist is responsible for identifying opportunities to improve operational efficiency, scalability, data quality, and user experience through process improvement, automation, systems optimization, and technology adoption. This role works closely with Custom Recruiting leadership, team, and cross-functional partners to understand current workflows, identify operational challenges, and implement sustainable solutions that improve productivity, quality, and scale.

• Partner with leadership and recruiting teams to identify operational challenges and opportunities for improvement.
• Analyze and improve recruiting workflows through process standardization, automation, and technology solutions.
• Evaluate and implement AI, internal Dynata tools, and third-party technologies that improve productivity, quality, and scalability.
• Develop and maintain databases, dashboards, tracking tools, and operational reporting.
• Translate business requirements into practical process and technology solutions.
• Analyze operational data to identify trends, bottlenecks, and process improvement opportunities.
• Support the implementation, testing, documentation, and adoption of new tools and processes.
• Serve as a subject matter expert on recruiting workflows, systems, and operational best practices.

Experience / Qualifications:

• 3+ years of experience in operations, process improvement, business analysis, market research operations, or a related field.
• Demonstrated experience analyzing business processes and implementing operational improvements.
• Experience with workflow automation, operational systems, databases, and reporting tools.
• Strong analytical and problem-solving skills with the ability to translate business needs into practical solutions.
• Experience evaluating and implementing technology solutions to improve business processes.
• Knowledge of AI tools, workflow automation platforms, and business productivity technologies preferred.
• Strong understanding of data quality, process controls, and operational best practices.
• Excellent communication skills with the ability to collaborate effectively across leadership, operational, and technical teams.
• Proficiency in Microsoft Excel, Power BI, Microsoft Copilot, Power Automate, SharePoint, or similar business productivity tools preferred.
• Strong organizational skills with the ability to manage multiple initiatives simultaneously.
• Demonstrated curiosity, adaptability, and commitment to continuous improvement.