The AVP/ Sr AVP – Technology Service Delivery is a leadership role responsible for driving the delivery of leading-edge technology services and solutions across clients within Diversified Industries Group (Telecom, Media, Utilities etc). This is a business and client-facing role that demands a blend of technical expertise, stakeholder management, excellent verbal and written communication and innovative mindset to ensure high-quality, timely, and cost-effective service delivery. This role requires diverse set of responsibilities including Client RFP response, technology solution and pricing, program management, transition management, client technology financials.
The role encompasses delivering technology solutions across Cloud, AI technologies, Digital Workplace, Contact Center as a service, Telecom and Network technologies Success in this position demands exceptional communication and influencing skills, enabling effective collaboration across diverse teams and stakeholders.
It calls for innovative thinking to identify opportunities where technology can drive agile and efficient business outcomes The role requires deep engagement with business operations and growth teams to ensure that technology solutions and services align with strategic objectives—delivered on time, within budget, and to the highest quality standards
As AVP, the individual will work closely with operating leaders, front end leaders, client stakeholders, and internal technology cross-functional teams to enhance service delivery processes, foster innovation, and ensure the reliability and efficiency of technology services.
Key Responsibilities
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
