Patterson Companies, Inc.

Technology Service Tech I

Patterson Companies, Inc.  •  Edmonton, CA (Onsite)  •  3 hours ago
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Job Description

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

As a Technology Service Technician at Patterson Dental, you will have to perform repairs, installations and maintenance of digital radiology, CAD/CAM and computer equipment on the road or at the office. You will also troubleshoot software problems on Windows-based PCs in dental clinics.

Essential Functions

  • Independently respond to customer calls assigned to him, determine the nature of the problem for a particular module or component.
  • Determine the parts, supplies and tools needed to complete the service request.
  • Repairs equipment to meet manufacturer’s specs. Performs standard system installations and tests functionality of components. Follows specific manufacturer, federal/provincial guidelines for repairs.
  • Ensure that the standard response time established with the service coordinator is respected.
  • Load, deliver, install, configure and train customers on the basic use and maintenance of the equipment sold.
  • Provides technical support after initial installation of equipment (software & hardware).
  • Use, maintain and secure test equipment and tools used to adjust, calibrate and repair equipment.
  • Complete all required documentation (time sheets, service orders, Radiation Protection Bureau forms, inventory and expense reports).
  • Return defective modules, assemblies or parts to head office and identify items.
  • Manages vehicle inventory and re-stocks as necessary.
  • Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
  • Stay up-to-date with new technical and practical knowledge in the field of technology.
  • Perform other duties as assigned.

Job Qualifications

  • Diploma in Electronics and/or Computer Science.
  • Valid driver's license and driving record.
  • Excellent organizational skills and good problem-solving skills.
  • Motivated worker with great team spirit and manual skills.
  • 2 to 3 years of experience in TCP/IP networking.
  • Exceptional applications skills with MS Office.
  • 2 to 3 years of field repair work experience in the dental or medical environment.
  • Experience related to carpentry, electricity or electronics required.
  • Strong customer service skills required.
  • Excellent oral and written communication skills in English.
Patterson Companies, Inc.

About Patterson Companies, Inc.

Patterson strengthens the oral and animal health markets in North America and the United Kingdom. From small, private practices to large group networks and production operations, we guide our customers with bold solutions and a personal touch. We are much more than a distributor – we are an indispensable partner.

Patterson Dental has strengthened the dental industry since our company’s founding in 1877. Today, Patterson Dental continues to partner with dental practices of all sizes to provide expertise, products, technologies and services needed to grow productive, modern practices, and keep them running smoothly.

No other company supports the animal health market like Patterson. We entered the animal health industry in 2001 with our acquisition of Webster Veterinary and expanded with our 2015 acquisition of Animal Health International, Inc. We provide all the technology, products, expertise and solutions needed to deliver exceptional animal care and drive profitability across the companion, production and equine markets.

An Equal Opportunity Employer

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.

Disability Accommodation

If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling 1-866-234-2165 or by email to jobs@pattersoncompanies.com. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
St Paul, MN
Year Founded
1877
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