Job Description

What’s the Role:

The Technology Service Owner is accountable for the end-to-end ownership, stability, performance, and governance of a defined technology service or platform. This role ensures services are resilient, secure, compliant, and aligned to business objectives, while driving continuous improvement and innovation

Key Responsibilities:

• Own end-to-end lifecycle of technology services, including accountability for performance, availability, and risk
• Ensure operational stability through strong incident, problem, and change management practices, including major incident leadership
• Maintain high service reliability and performance aligned to SLAs, SLOs, and KPIs, with ongoing monitoring and optimisation
• Manage risk, security, and compliance requirements, including disaster recovery, resilience planning, and audit remediation
• Engage with stakeholders across business, engineering, and leadership, providing clear updates on service health and roadmap
• Drive continuous improvement through automation, modernisation, and adoption of cloud, AI, and DevOps best practices

What do I need?

• Strong understanding of distributed systems, APIs, cloud platforms, and digital application environments
• Experience working in production support, SRE, or platform engineering settings
• Familiarity with monitoring tools, incident management processes, and CI/CD pipelines
• Knowledge of technology risk, compliance, audit processes, and frameworks such as ITIL and SRE
• Strong stakeholder management with the ability to influence and communicate across technical and business audiences
• Proven ability to lead and coordinate cross-functional teams to deliver outcomes

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
  

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website