Job Description

Create your best future as a Technology Service Owner within UNITE!

What’s the role?

The Technology Service Owner is an active, hands-on member of the squad, contributing to day-to-day delivery while providing clear leadership and direction. Working closely within the squad, they use their craft and expertise to drive outcomes, maintain focus on customer and business value, and ensure the service is delivered safely, effectively, and at pace.

• Act as a contributing squad member, actively involved in day-to-day delivery activities
• Set clear direction for the squad through coaching, motivation, and performance support
• Establish and communicate a clear service vision and strategy to the squad and key stakeholders
• Own and continuously prioritise the service backlog based on business and customer value
• Coordinate new demands and manage cross-squad and village dependencies
• Ensure backlog items are clearly defined, estimated, and ready for delivery
• Take accountability for service and product decisions in a fast‑paced environment
• Drive collaboration across squads while managing interdependencies effectively
• Ensure all squad activity operates within agreed risk appetite
• Support the Technology Domain Owner across end-to-end service management, delivery, and risk
  

What do I need?
The role requires demonstrated people leadership experience, with the ability to support, coach and guide squad members while fostering a collaborative and high‑performing team environment. A strong understanding of squad capacity, skill sets, and delivery dependencies is essential, enabling realistic planning, prioritisation, and the effective management of workload and interdependencies. Prior experience in an Agile role such as a Technology Product Owner, or comparable position, is important to ensure confidence in backlog ownership, stakeholder engagement, and value-driven delivery. While not essential, a background in Java and API-based technologies is advantageous, as it enables more effective engagement with engineers, informed decision‑making, and a stronger understanding of technical trade‑offs.
Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today
To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.
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