Job Description

It's more than a career, it's a calling.

MO-REMOTE

Worker Type:

Regular

Job Highlights:

Kickstart your IT career with a team that keeps healthcare running.

Join our Technology Service Center as a Technician, where you’ll be the first point of contact for users, delivering exceptional customer support while resolving technical issues that directly impact patient care and operations. In this role, you’ll combine your technical aptitude with strong communication skills to troubleshoot, support, and guide users in a fast-paced, service-focused environment.

We’re looking for candidates with a solid technical foundation, at least 1 year of customer service experience, and a passion for helping others. If you’re ready to grow your IT career in a collaborative, mission-driven organization—this is your opportunity to make an impact from day one.

Apply today and be part of a team that makes technology work for people—every day

Provides first line support and resolution for password resets, and service requests. Provides second line support for Analyst and Senior Analyst pertaining to incoming calls and incidents, to include all Clinical and Non-Clinical applications and systems. Remotely assists users of the organization's systems on all enterprise applications and hardware.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Answers, evaluates and prioritizes incoming telephone, voicemail, eHelps, and email requests from end users.
• Documents technical solutions to problems during resolution of an issue.
• Escalates issues appropriately to internal Analysts and Senior Analysts.
• Resolves Password resets/unlocks, printing, and remote assistance.
• Answers any type of call and utilizes the tools available to capture the information needed for further triaging and resolution.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• One year customer service experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

9604060099 TSC Non Clinical Apps/Systems

Work Shift:

Variable Shift (United States of America)

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,pregnancy, veteran status , or any other characteristic protected by applicable law. Click here to learn more.