Job Description

Be Part Of A High-Performing Technology Resilience Team A leading financial services organization is strengthening its technology resilience capabilities by improving how teams prepare for, respond to, and recover from technology disruptions. This role supports a collaborative environment where infrastructure, cloud, application, database, cybersecurity, and platform teams work together to enhance operational stability and recovery readiness across enterprise technology environments. What's In Store For You Engagement: W2 only (no C2C/1099) Hybrid work environment based in Charlotte, NC Opportunity to work across multiple technology domains including infrastructure, cloud, applications, databases, cybersecurity, and recovery operations Exposure to enterprise resilience initiatives, recovery testing, incident analysis, and executive reporting How You Will Make An Impact Support technology resilience initiatives by partnering with engineering and operational teams to improve recovery readiness. Participate in technical discussions involving servers, databases, networking, storage, cloud platforms, backup solutions, and enterprise applications. Analyze technology disruptions, identify recovery challenges, and help drive remediation activities. Create recovery test documentation, reports, dashboards, and executive-level presentations. Translate complex technical information into clear insights for both technical teams and leadership. Assist with tracking resilience improvements, dependencies, risks, and recovery blockers across technology areas. Requirements Are you an experienced Technology Resilience Analyst ready to make an impact? 3+ years of experience in technology operations, infrastructure support, production support, disaster recovery, cloud operations, systems administration, application support, or related technical disciplines. Experience participating in technical discussions across infrastructure, databases, networking, storage, cloud platforms, backup/recovery technologies, and enterprise applications. Experience with ServiceNow BCM Module and creating ServiceNow dashboards is highly preferred. Strong troubleshooting, analytical, and problem-solving skills. Ability to understand complex technical issues and communicate findings clearly to technical and non-technical stakeholders. Strong written and verbal communication skills. Advanced Microsoft Excel and PowerPoint skills. Comfortable working in a fast-paced environment with changing priorities and cross-functional teams.