Finning Canada
1
PermanentThis role plays a critical position in supporting the success of Finning’s expanding Technology rental portfolio, with a focus on Minestar hardware solutions including TfG, Fleet, Health, and Site Awareness. As a key contributor, you will oversee the full lifecycle of rental coordination and performance, ensuring seamless execution from initial request through to implementation and ongoing support.
Sitting at the center of customer Autonomous Haulage System operations, you will collaborate closely with internal teams and external partners to deliver high quality, reliable technology solutions. You will be responsible for ensuring rental equipment is fully prepared, accurately tracked, properly documented, and aligned to billing and utilization expectations.
This is an exciting opportunity for someone who thrives in a fast paced, cross functional environment and enjoys combining operational excellence with customer focus. You will work closely with Technology Sales, Service, Operations, Finance, and external suppliers to drive strong outcomes for both Finning and its customers, while contributing to revenue growth, compliance, and overall customer satisfaction.
Major Job Functions:
Act as a primary point of contact for internal and external rental inquiries.
Coordinate andmonitorrental fleetimplementation, maintenance, and readiness activities across branches and facilities.
Prepare and manage work requests, service cases, budgets, and schedules ensuring alignment with quoted work.
Track and manageTechnologyMinestarHardwarelocation, movement, additions, and disposals.
MaintainaccurateTechnologyMinestarHardwarerecords, maintenance documentation, and compliance requirements.
Identifyand escalateTechnologyMinestarHardware, reliability, or cost risks discovered through service history or repair analysis.
Rental Transactions & Contract Administration
Perform the end‑to‑end rental agreement and contract process for new, used, andTechnologyMinestarHardware
Create, verify, and manage rental contracts and supporting documentationfor rental customers ofMinestarTechnology Hardware
Maintainaccuraterental portfolios and customer pre‑authorized payment information.
Coordinate credit reviews and ensureaccuratecustomer and account data.
Manage purchase orders and third‑party supplier invoices related to rentals and fleet support.
Invoicing, Billing & Financial Controls
Prepare and process rental invoicing for new, used,Perform the end‑to‑end rental agreement and contract process for new, used, andTechnologyMinestarHardware
Support andassistinvoicing groups as requiredTechnologyMinestarHardwarerental contracts
Issue credit and debit notes accurately andin a timely manner
Ensure invoice accuracy, month‑end readiness, and adherence
Operational Coordination & Stakeholder Support
Coordinate daily communication between Sales, Service, Fleet Management, Repair Planning, Finance, Credit, Supply Chain, Warranty, and external vendors.
Support connected asset technologies, system updates, and reporting.
Maintainaccuratedata across, Infor SmartOffice,DSP, and related systems.
Contribute to fleet performance improvement initiatives and continuous improvement opportunities.
Provide cross‑training and back‑up support within the rental coordinator team.
Leadership, Compliance & Professional Standards
Represent Finning in an ethical, professional, and customer‑focused manner.
Ensure adherence to Finning policies, procedures, and safety standards.
Support regional leadershipobjectivesrelated to rental operations,utilization, and growth.
Set and manage personalobjectivesaligned with corporate rental performance targets.
Build strong internal working relationships and contribute positively to a collaborative team culture.
SpecificSkills
Strong written and verbal communication skills
Excellent organizational, planning, and time‑management abilities
High attention to detail and data accuracy
Strong problem‑solving and analytical skills
Ability to manage multiple priorities under minimal supervision
Customer‑focused mindset with strong interpersonal skills
Resilience and adaptability in a fast‑moving operational environment
Computer literate
Strong analytical skills.
Strong program/project management skills
Strong multi-tasking skills.
Professional business manner
Ability to manage conflicting priorities efficiently and effectively
Ability to work independently and goabove and beyondto contributetoteamsoverall success
Excellent written and verbal communication skills
Strong presentation skills and ability to articulate complex issues
Core Skills
Knowledgeof variousFinning andCaterpillar personnel and/or benefits policies and programs
Knowledge of, and operatingskillin,technologyproductssoftware and their applications.
Sound understanding of GlobalPositioningSystems (GPS) and the related applications
Computer literate and proficient in MSOfficeapplications
Knowledge of heavy equipment operation;haultruck, tracktype tractors, graders, and excavators
Knowledgeof commercial impact of decision making anddemonstratesthe ability to negotiate skillfully through tough situations to best advance organizational interests
Understanding of service billing, warranty processes, and fleet documentation
Caterpillar product knowledge or familiarity (asset)
Proficient with theMineStarsuiteof technology products
Mining Experience is an asset
Accountability
Provide training to team members with the goal of meeting team and organizational objectives
Develop Competency assessments todetermineworkforce acumen
Developcomprehensive knowledge and experience withCaterpillarMineStarproducts and product applications.
Ensure proper adherence to all Finning policies, including Code of Conduct and Safety
Maintain positive relationships with all customers, external and internal, including suppliers and coworkers, with the goal of ensuring customer satisfactionscorewhich meets current company target
Travel to customer facilities and worksites where and whenrequired
Education & Experience:
Post‑secondary education in Business, Administration, Accounting, Project Management, or a related field orequivalent practical experience
Experience in equipment rental, fleet operations, service coordination, or dealership environment preferred
Previoussales, customer service, or financial administration experience considered an asset
Minimum experience levels may vary based on role level (Coordinator → Senior Coordinator → Manager)
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation.
Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle.
Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
