Job Description

We are looking for an experienced Technology Portfolio & PMO Manager to provide end-to-end visibility and governance across technology initiatives. This role will consolidate project progress, risks, dependencies, resource needs, investments, and business outcomes to support timely management decisions and execution.

Responsibilities:

· Track and consolidate the status, milestones, risks, issues, and dependencies of technology initiatives across Technology, Product, AI, Business, and Operations teams.

· Prepare clear project and portfolio reports, dashboards, and executive updates to support management review and decision-making.

· Identify, monitor, and escalate critical risks, cross-project dependencies, delivery issues, and required management actions in a timely manner.

· Support portfolio planning, prioritisation, annual roadmaps, budget planning, and technology investment decisions.

· Manage demand, resource capacity, allocation, and capability gaps across the Technology Strategy portfolio.

· Track initiative KPIs, user adoption, expected benefits, and realised business value; connect technology delivery to business outcomes.

· Coordinate ownership, milestones, and action follow-up across internal teams to avoid duplicated work and ensure delivery accountability.

· Support governance of strategic vendors and partners, including delivery commitments, progress tracking, risks, and follow-up actions.

· Drive executive-sponsored or urgent strategic initiatives from initiation through delivery and transition to Operations.

Requirements

• Bachelor's degree or higher in Information Technology, Computer Science, Engineering, Business, or a related field.
• Strong experience in technology PMO, project portfolio management, program management, or technology strategy.
• Good understanding of software development lifecycles, Agile delivery, Jira, and portfolio governance.
• Strong analytical, stakeholder-management, and executive-reporting skills.
• Able to develop clear dashboards and reports using tools such as Excel, Power BI, Jira, or similar platforms.
• Able to use AI tools for analysis, reporting, documentation, and workflow automation.
• Able to work independently at Department Manager to Division Manager level and remain hands-on when required.
• Strong written and spoken communication skills in Thai and English.

Preferred (Not Required)

• Experience managing a large and complex technology or digital transformation portfolio.
• Experience in retail, commercial, store operations, supply chain, or e-commerce.
• Experience working with technology vendors, strategic partners, and senior business stakeholders.
• Ability to translate technology delivery into measurable business value.

Additional Requirements

• Thai nationality.
• Able and willing to work onsite at Makro Head Office.nalism