Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for the planning, development, and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

The Technology Operations Specialist responsible for support of Trader Voice telecommunications production support, including Regulated Recording and CAS services.

Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results. Additionally, the position will manage oversight of changes—both generated from the Trader Voice Vendors as well as changes that could impact the Trader environment.

Responsibilities:

• Manages stability, resiliency, reliability, and performance of supported systems
• Fulfills requests from business users and operations and communicates technical status updates with appropriate teams
• Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments
• Provide oversight of the Vendor engagement to actively correct Trader Voice & Regulated Recording issues via Incident ticket, or planned change.
• The candidate will perform an operations role, including guiding technical recovery of Voice in house systems and ensuring Vendors follow relevant processes
• Leadership and Communication on outages, including reporting change related incidents
• Manage stability, resiliency, reliability, and performance of supported systems
• Fulfills requests from business users and operations and communicates technical status updates with appropriate teams
• Supports change implementations, proactively identifies potential issues resulting from the changes, and oversees access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications.
• Onboarding and off-boarding of vendor personnel as needed
• Provide on-call rotational support, including off-hours support, during weeknights, Saturdays, and Sundays and on holidays as required

Required Qualifications

• 5+ years of Bank experience in managing Vendors, including operations and risk deliverables
• 5+ years experience with working with Trader Voice/Recording Suppliers, in adhering to Operations practices
• Experience in working with Vendors and Carriers on service issues, SLAs
• Technical background in applicable technologies, including “hands on” support as needed
• Bank systems experience, including Remedy and/or ServiceNow Experience
• Solid time management skills, high productivity
• Willingness to provide on-call rotational support, including off-hours support during weeknights and weekends on a regular basis and on holidays as required

Desired Qualifications:

• Previous experience with the Bank in an IT, Network, Trader, Recording or Vendor Governance capacity
• Technologies: IPC Turret systems and NICE Recording

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)Pay and benefits informationPay range$81,200.00 - $134,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.