Job Description

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

At Formlabs, our diverse team needs the office operating smoothly at all times. To get our best work done, we need our IT and systems administration to run at peak efficiency. You will be asked to put your creativity to work to develop enduring, innovative solutions. You will act as our in-house technical support by troubleshooting our IT issues. You will help analyze and troubleshoot common problems in systems and services, research and design new solutions, and implement, integrate, and program those solutions.

If you are highly motivated, organized, and love supporting a diverse company in accomplishing great things, we want you to join our Technical Operations team as our Technology Operations Intern

The Job:

• Act as the primary troubleshooter for technical support systems, applications, hardware and user account issues
• Promptly respond to Tier 1 help desk requests
• Provision replacement computers for existing employees as required
• Assist with asset management & inventory, tracking the full lifecycle of assets
• Ensure that company productivity is rarely impacted by an IT or systems issue
• Support our teams with office systems such as phone, conference, and A/V
• Refer help requests to an appropriate colleague for resolution
• Enter all issues into the Help Desk system, and update status as it changes
• Build and maintain self-service documentation on common fixes for our tech-savvy employees, as well as internal documentation for team reference

You:

• Experience with IT, Technology, and/or Systems
• Always looking for a better way to get the job done
• Independent and creative problem solver
• A foundational understanding of networking
• Love to constantly learn at lightning speed
• Can work approximately 20 hours per week in an on-site setup

Bonus Skills:

• Experience with any of the following:
  • Servicing tickets in a help desk environment
  • Computer repair
  • Google Workspace administration
  • Jira administration
  • 3D Printing and CAD software
  • MDM software (Iru, Intune)
  • ITAM software (AssetSonar)

Our perks:

• Catered lunch at the office 3 days per week
• Free beverages and snacks at the office
• Free 3D prints
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Development opportunities both in-house and off-site
• Fun team events
  

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

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