Job Description

Technology Operations Coordinator

Department: Information Technology - Data & Reporting

Employment Type: Full Time

Location: Washington, DC

Reporting To: Application Support & IT Operations Manager

Compensation: $80,000 - $100,000 / year

We are seeking a highly organized and detail-oriented Technology Operations Specialist to support the CIO and broader IT organization. This role provides administrative and operational support across budgeting, vendor coordination, procurement, and IT processes.

This is an excellent opportunity for someone looking to grow their career in technology operations, with exposure to business processes, financial coordination, and cross-functional initiatives. The role is also well-suited for candidates with prior experience who can operate more independently and take on additional ownership.

Responsibilities and Duties:

Administrative & Team Support

• Provide administrative and coordination support to the CIO and IT leadership team
• Prepare materials, reports, and presentations for meetings and business reviews
• Support scheduling, meeting coordination, and tracking of action items and follow-ups

Budgeting & Financial Coordination

• Track and maintain IT budget data and actuals
• Support preparation of financial reports and basic dashboards
• Coordinate invoice submissions and track payment status
• Maintain accurate records of expenses and vendor-related costs

Vendor & Contract Coordination

• Support coordination with IT vendors, including scheduling meetings and follow-ups
• Maintain and track vendor contracts, including key dates and renewal timelines
• Assist in preparing materials for contract reviews and approvals

Procurement & Systems Support

• Process hardware, software, and equipment requests through ServiceNow
• Track procurement requests and ensure timely follow-up
• Maintain accurate records of assets, licenses, and orders

License & Asset Tracking

• Maintain records of software licenses and user assignments
• Track renewal dates and support coordination of renewals
• Assist in ensuring accurate tracking of technology assets

Policy & Compliance Support

• Support updates and organization of IT policies and procedures
• Assist in gathering documentation for audits, compliance reviews, and investor requests

Education and Experience:

• Bachelor’s degree preferred; high school diploma or equivalent required
• 1+ years of experience in an administrative, operations, or support role (internship experience welcome)
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office, especially Excel and PowerPoint
• Strong communication skills and ability to work across teams
• Interest in technology, operations, or business processes

Preferred Qualifications

• Experience supporting a team or coordinating projects (academic, internship, or professional)
• Familiarity with tools such as ServiceNow, Canva or similar systems
• Ability to proactively identify issues, solve problems, and drive tasks to completion
• Exposure to budgeting, procurement, or vendor coordination processes

Key Competencies:

• Organizational Excellence: Manages multiple tasks with strong attention to detail and accuracy
• Operational Support: Effectively supports budgeting, procurement, and vendor coordination processes
• Communication & Coordination: Collaborates across teams and maintains clear, professional communication
• Proactive Problem Solving: Identifies issues early and takes initiative to resolve them
• Learning Agility: Builds knowledge of technology operations, systems, and processes quickly

How This Role Demonstrates Our Values:

• Integrity: Maintains accurate records and handles sensitive information with care and discretion
• Collaboration: Supports cross-functional teams and contributes to a well-coordinated IT organization
• Excellence: Ensures high-quality execution of administrative and operational processes
• Critical Curiosity: Seeks to improve processes and gain deeper understanding of technology operations

Benefits

• Competitive compensation package, including base salary and performance-based bonus opportunities
• 401(k) plan with 100% company match up to 4%
• Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
• Generous paid time off: 20 days PTO, company holidays, and sick time
• Paid parental leave
• Company-paid life insurance and disability coverage
• Employee Assistance Program (EAP): mental health, financial, and wellness support
• Professional development: tuition reimbursement and growth opportunities
• Commuter and transit benefits

Successful applicants will exemplify strong ethics, integrity, respect for others, accountability for decisions and actions, and good citizenship.

Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions.

All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties.

Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person’s race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person’s disability or medical condition.