Job Description

About the Role

Wells Fargo is seeking a Technology Operations Analyst who will be responsible for managing End User IT hardware assets like Laptops, desktops, Monitors, IP Phones, Data Phones, headsets etc. through the asset management lifecycle ensuring superior end user experience. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

Department Overview

Workforce Experience & Productivity Solutions (WXPS) within the Technology Infrastructure (TI) business comprises of Enterprise Endpoint & Mobility Services, Enterprise Messaging & Collaboration Services and Specialized Desktop Support Services. WXPS integrates electronic communication and collaboration platforms to offer the next generation of content collaboration solutions.

About this role:

Wells Fargo is seeking a Technology Operations Analyst who will be responsible for managing End User IT hardware assets like Laptops, desktops, Monitors, IP Phones, Data Phones, headsets etc. through the asset management lifecycle ensuring superior end user experience. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Participate in initiatives and identify opportunities for technology operations

• Evaluate basic or tactical challenges that require research and evaluation

• Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services

• Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes

• Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas

• Reduce the impact of application and infrastructure failures on business delivery

• Engage various teams of trouble-shooters to assess system health and issues

• Present recommendations for resolving more complex situations

• Provide information to functional colleagues, internal partners and stakeholders

Required Qualifications:

• 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Candidate must be a graduate of a bachelor’s degree or higher

• Experience of 2+years in End User IT asset management Support Roles

• Knowledge in supply chain management.

• Strong analytical, oral & written communication skills.

• Fluency in English and at least one regional language.

• Experience of working across one or more geographic territories or regions

• Certification or knowledge about hardware IT assets management.

Job Expectations:

• Serve as IT hardware asset management subject matter expert.

• Manage acquisition, deployment, utilization, tracking, security, and final disposition of IT assets.

• Plan and implement IT hardware asset life cycle strategy; advise Procurement and IT Operations in procurement strategies for IT hardware acquisition.

• Validate and inward IT Assets from Supplier / Supply Chain function. Maintain and Manage IT Asset store with updated Inventory status records.

• Allocate / assign assets based on approved requests. Handle Repair & maintenance service tickets via service management tool (Remedy). Coordinate & Manage internal Asset Movements based on business requirements.

• Process IT asset Returns & Disposals ensuring necessary tools and records are updated.

• Adhere to Standard operating procedures and highlight exception scenarios.

• Work on various Asset management & Ticket workflow tools include laptops, monitors, thin clients, VoIP’s and other IT related assets.

• Ensure superior end user experience by effective and efficient service. Excellent customer service skills and be able to handle pressure.

• Must be amenable to work in Five Neo (5 days onsite) / BGC site on a mid-shift

Posting End Date:

16 Jul 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.