Job Description

HEOR is a leading independent market access consultancy committed to high‑quality work underpinned by scientific and technical rigour. We take genuine pride in supporting clients in navigating complex, ever‑changing market access challenges with clarity and purpose. Technology is central to how we achieve this, shaping how we collaborate, maintain reliability, and deliver insight. We're seeking a technology manager to ensure our systems remain secure, dependable and well‑supported, while guiding thoughtful, future‑ready improvements across our technology landscape.

This is a key role overseeing all aspects of technology across the organisation. You will ensure our systems are reliable, secure, and efficient while supporting the ongoing evolution of our technology ecosystem, including AI integration, automation, cloud services, and data governance.

Working closely with colleagues across the business, you'll help us adopt modern tools, embed good practice, and enhance the digital experience for every employee. You'll also play a key role in shaping how technology supports our strategic priorities and future operational needs.

This role is ideal for someone who enjoys variety, influence, and hands‑on problem-solving, and who is energised by working in a collaborative, values‑driven environment.

What you'll be doing

Technology and innovation

• Understanding the technology and data needs of the business and ensuring systems and processes support effective, efficient working.
• Identifying opportunities for innovation, automation, and improved ways of working.
• Supporting the rollout and maintenance of key software and technology systems (e.g. Microsoft Azure, R, SQL).
• Helping teams get the most from the tools we use and encouraging best‑fit adoption.
• Contributing to technology and data‑focused working groups to support good practice and continuous improvement in client project delivery.

Service management

• Leading the management of our IT systems, security, infrastructure and disaster recovery planning.
• Making recommendations on upgrades, patching, improvements and future needs.
• Monitoring cybersecurity risks and coordinating regular testing and review processes.

IT service delivery

• Ensuring colleagues have the tools, training and support they need to work effectively.
• Supporting onboarding and upskilling of staff in IT systems and responsibilities.
• Coordinating incidents with internal teams, external providers and MSPs — ensuring clear communication and timely resolution.
• Helping maintain our networking, AV and other core technology requirements.

Management reporting and governance

• Ensuring good technology practices, including change control, are consistently followed.
• Supporting compliance with data governance, GDPR, client contractual requirements and ISO 27001.
• Contributing to the development and evolution of our business continuity plans relating to technology and information.

Requirements

Skills

• Strong project and change management ability.
• Coding capability and a solid understanding of cloud‑based solutions.
• Collaborative and pragmatic approach — able to build strong stakeholder relationships.
• Excellent written and verbal communication skills.
• Highly organised, with strong planning and prioritisation skills.
• Ability to solve complex problems with broad business impact.
• Supplier and vendor management experience.

Knowledge

• Degree in Computer Science or a STEM-related subject.

• Understanding of cloud architecture and services.
• Knowledge of data security requirements and best practice.
• Understanding of data governance, business process improvement and automation.

Experience

• Managing technology operations, infrastructure, and outsourced MSP relationships.
• Handling confidential information responsibly.
• Driving adoption of new technologies within a business.

Benefits

Competitive compensation and benefits package, including:

• A ‘learning’ culture focused on personal development and supported by study bursaries
• Workplace pension scheme
• Range of high street, supermarket, restaurant, gym membership, holiday and entertainment discounts via Pluxee
• Employee assistance programme
• Employees are given an additional day of leave for: their wedding and moving house
• Annual leave purchase scheme of up to 10 additional days' leave per year

If you would like to request any reasonable adjustment, for any part of the recruitment process (including application), please let us know by emailing careers@heor.co.uk