Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Old-world elegance along the Caspian Sea. Straddling the Middle East, Europe and Asia, the enigmatic capital of Azerbaijan sits on the coast of the opal-blue waters of the Caspian Sea, with the Caucasus Mountains to the west. Our beaux-arts–style Hotel is perched along the waterfront in the heart of central Baku, with the medieval walls of the Inner City just steps away and a trio of flame-shaped, modern skyscrapers flickering nearby. It’s a contrast that perfectly sums up our evolving city: ancient, modern and a little daring, all at once. Join us for breakfast on the terrace at Zafferano, followed by a relaxing treatment in our sun-lit penthouse Spa, then come discover Baku with us.

About the role:

The Hotel IT Supervisor is responsible for supporting and supervising daily IT operations across the hotel property. This role ensures the reliability, security, and performance of hotel technology systems, including PMS, POS, network infrastructure, guest Wi-Fi, telephony, and back-office applications. The position also provides technical support to hotel staff and assists with IT projects, system upgrades, and vendor coordination.

What you will do:

· Provide daily Level 1 and Level 2 IT support to hotel staff and guests

· Troubleshoot hardware, software, network, PMS, POS, Wi-Fi, and peripheral issues in a timely manner

· Monitor and maintain hotel IT systems to ensure operational reliability and minimal downtime

· Support user account management, system access, password resets, and device configuration

· Coordinate with vendors and service providers for system maintenance and issue resolution

· Assist with installation, upgrades, patching, and preventive maintenance of IT equipment and applications

· Maintain accurate IT inventory, documentation, and incident records

· Support cybersecurity practices, data protection, backup processes, and compliance with company policies

· Deliver professional and service-oriented support while communicating effectively with non-technical users

· Collaborate with other departments to support hotel operations and technology initiatives

· Escalate complex technical issues appropriately while following established procedures and service standards

What you bring:

· Strong service‑oriented mindset with the ability to assist guests and internal users professionally

· Experience providing Level 1 / Level 2 IT support in a hospitality or service‑driven environment

· Pro‑active, solution‑focused approach with the ability to identify, resolve, and prevent issues

· Motivated and eager to learn, with an inquisitive mindset to continuously develop technical and problem‑solving skills

· Demonstrates sound decision‑making, conflict resolution, and analytical thinking abilities

· Effective team player, able to collaborate across departments and support colleagues

· Clear written and verbal communication skills, including the ability to explain technical issues to non‑technical users

· High level of integrity, professionalism, and confidentiality

· Works in a safe, organized, and disciplined manner, following policies and best practices

What we offer:

· Competitive Salary, wages, and a comprehensive benefits package

· Excellent Training and Development opportunities

· Employee Discount for stays at any Four Seasons worldwide

· Complimentary Dry Cleaning for Employee Uniforms

· Complimentary Employee Meals

Schedule & Hours:

This is a full-time position.

Work authorization is only for Azerbaijani citizens.