Job Description

Technology Implementation Specialist

Position summary

Gets the technology behind the regional navigation service working and keeps it working. Leads setup of the AI-enabled navigation platform, connects it to Oracle Health and to participating clinics, and builds the data connections to the West Virginia Health Information Network (WVHIN) and the State's data spine. Also produces the dashboards and data the program needs for State reporting and milestone payments.

Key responsibilities

Platform implementation

• Serve as MHN's day-to-day lead with the AI navigation platform vendor through configuration, testing and go-live.
• Configure referral intake, work queues, outreach and reporting to match program workflows.
• Train navigators, the RN and clinic staff on the platform; maintain user guides.
• Provide first-line support and manage vendor tickets.

Integration and interoperability

• Work with MHN IT to integrate the platform with Oracle Health (Cerner).
• Set up referral intake from participating clinics on other EHRs or fax.
• Lead connection to the State data spine within 60 days of award, using the State's standards (e.g. FHIR-based APIs).
• Help each participating clinic onboard to WVHIN and begin submitting encounter data within 12 months.

Data and reporting

• Build dashboards for program measures: referral volume, days to appointment, no-shows, follow-up, ED visits, readmissions and care gaps.
• Pull baseline data at the start and monthly data after; prepare data for monthly State reports and milestone evidence.
• Make sure the State has real-time access to program data as the grant requires.

Security and compliance

• Work with MHN information security and compliance on access controls, HIPAA, 42 CFR Part 2 handling and AI governance review.
• Keep integration and configuration documentation current.

Qualifications

Required

• Bachelor's degree in health informatics, information systems or a related field, or equivalent experience.
• At least 3 years of experience implementing or supporting clinical or healthcare IT systems.
• Experience with EHR integration (HL7, FHIR or interface engines) and healthcare data.
• Strong project management and vendor coordination skills.
• Able to explain technical topics to clinical and non-technical staff.

Preferred

• Experience with Oracle Health (Cerner) and Oracle Health Data Intelligence.
• Experience with health information exchange onboarding (WVHIN or similar).
• Reporting and dashboard skills (SQL, Power BI, Tableau or similar).
• Epic, Cerner or project management certification.