Job Description

Are you passionate about ensuring strong vendor governance, resilient technology services and high-quality delivery in a complex financial environment? We are looking for a Technology ICD Delivery Manager to strengthen vendor and contract management within Modern Workspace & User Access Solutions (MW&UAS), while coordinating key control, risk and compliance activities that help keep our services secure, compliant and fit for purpose.

About the role

As Technology ICD Delivery Manager, you will help secure that SEB has the right IT infrastructure, tools and service capabilities in line with business plans and regulatory expectations. The role combines continuous service delivery, third-party governance, contract management and coordination of risk, security and resilience activities across MW&UAS.

You will work closely with internal stakeholders, service owners, vendors and delivery teams to ensure that Microsoft-related services and contracts are governed effectively, delivered as agreed and continuously improved.

Your main responsibilities

• Lead and coordinate Microsoft vendor and contract management activities, including follow-up of contractual obligations, sourcing support and vendor performance.
• Secure that services are operated and maintained with the right level of quality, security, resilience, auditability and compliance.
• Follow up service performance and ensure that partners and vendors deliver according to agreed expectations.
• Coordinate risk management activities within MW&UAS, including input to risk assessments, issue follow-up and mitigation planning.
• Drive and coordinate security hygiene activities to support a strong control environment and reduce operational and security risks.
• Coordinate BCM and DR plans, including planning, preparation and follow-up of DR tests.
• Support audits and regulatory-related activities by coordinating input, evidence and follow-up actions.
• Drive Step data quality improvements within MW&UAS to ensure accurate and reliable service and control information.
• Prepare and coordinate quarterly KRI reporting for House in Order within MW&UAS.
• Act as bridge between vendor and delivery teams to ensure roadmap planning.
• Communicate service offerings, performance and improvement needs to relevant stakeholders.
• Support financial management of the service portfolio, including cost follow-up, and forecasts.

Who we are looking for

We believe you have a strong interest in technology delivery, vendor governance and contract management. You enjoy working in an environment where structure, stakeholder collaboration and follow-through are key to creating value.

Experience and knowledge

• Proven experience from contract management, vendor governance or third-party management, preferably related to Microsoft services or enterprise technology platforms.
• Understanding of service management, service packaging, service forecasts and total cost of ownership.
• University degree in a relevant field, or equivalent experience from technology, service delivery, vendor management or governance.
• Good understanding of technology services, operational controls, security expectations and audit/compliance requirements.
• Experience coordinating risk management, BCM/DR activities, audits or control reporting.
• Experience from a regulated environment, preferably within banking or financial services, is beneficial.

Skills

• Strong communication and stakeholder management skills.
• Good ability to structure, coordinate and drive activities across teams and stakeholders.
• Solid contract management and vendor follow-up capabilities.
• Project management, including planning, follow-up and reporting.
• Fluent English, both spoken and written.

Personal qualities

• Collaborative and analytical mindset with strong social skills and the ability to build trust.
• Delivery focus and a proactive approach to driving progress according to plan.
• Strong sense of ownership and accountability.
• Ability to work with both details and the broader service perspective.
• Curiosity and willingness to improve ways of working.
• Ability and interest to educate and guide stakeholders.

What you will contribute to

In this role, you will contribute to stable, secure and well-governed technology services that support SEB’s internal stakeholders and business needs. You will play an important part in ensuring strong vendor control, resilient service delivery and a continuously improved control environment within MW&UAS.

What We Offer

• A central role in managing strategic vendor relationships
• Opportunity to influence cost optimization and risk mitigation at scale
• Collaborative and cross-functional working environment
• Competitive compensation and benefits
• Continuous professional development opportunities