A&O IT Group is looking for an ambitious Technology Director to lead the day-to-day technology function and drive the next phase of our digital transformation. This is a unique opportunity for someone who has built their career in strong technical roles – perhaps as a Senior Engineer, Technical Lead, Head of Engineering, or as a trusted deputy to a CTO/Technology Director – and is ready to step up and take ownership of the technology agenda.
You will be the primary party responsible for technology delivery, working under the strategic guidance and mentorship of the Non-Executive Director (Technology). You will lead a team of technology professionals across the UK, India and Kenya, and work closely with the CEO and Senior Leadership Team to ensure technology continues to be a driver of business growth, operational excellence and client value.
This is a hands-on leadership role where strategic thinking must be matched by the ability to get into the detail when needed. You will also play a key role in Pre-Sales engagement with customers of both A&O IT Services and Corsaire businesses, and attend SLT meetings as the technology representative.
We have recently completed a significant 20-week business process automation programme delivering the A&O Business Hub – an end-to-end automation platform from customer onboarding through to quoting, billing and performance analysis. The successful candidate will inherit a strong technology foundation with modern platforms, established automation capabilities, and a committed team. The focus will be on embedding these capabilities, continuing to innovate, and ensuring technology empowers and enables the business.
What You’ll Do
Own the day-to-day technology delivery, ensuring alignment with the strategic direction set with the NED
Build and maintain a technology roadmap that balances innovation, stability and cost-effectiveness
Position technology as a business enabler – removing friction, accelerating delivery and supporting growth
Provide technology governance, ensuring appropriate controls, security standards and compliance
Evaluate emerging technologies and make recommendations on adoption, investment and retirement
Attend and contribute to SLT meetings as the technology representative
Lead and optimise our Microsoft technology stack including Azure cloud infrastructure and services
Oversee Microsoft 365 environment, driving adoption and ensuring effective use across the business
Own the Power BI strategy for business intelligence, reporting and data-driven decision making
Manage and develop our Dynamics 365 environment, including Business Central, to support business operations
Support and advance our Microsoft Solutions Partner status, contributing to certifications, specialisations and partner development
Champion and govern our AI strategy, ensuring ethical, consistent and value-driven adoption across the business
Oversee AI initiatives including the use of Claude for development and delivery workflows
Drive productivity improvements through Microsoft Copilot for Modern Work adoption and enablement
Identify and implement automation opportunities to improve operational efficiency and service delivery
Embed and evolve the A&O Business Hub capabilities across the business
Lead, mentor and develop a distributed technology team across UK, India and Kenya
Build team capability, ensuring skills development aligned to current and future technology needs
Foster a culture of continuous improvement, collaboration and accountability
Manage technology budgets, resource allocation and vendor relationships
Act as a senior technical authority in client engagements, supporting pre-sales and strategic conversations for both A&O IT Services and Corsaire
Build and maintain strategic supplier and partner relationships, particularly within the Microsoft ecosystem
Represent A&O IT Group externally as a technology advocate
Translate complex technical concepts into clear, business-focused language for clients and stakeholders
What We’re Looking For
Solid experience in technical leadership or senior engineering roles – you may have been a Technical Lead, Senior Engineer, Head of Infrastructure, or a strong number two in a technology function
A track record of delivering technology change, whether infrastructure modernisation, cloud migration, automation or digital transformation
Experience leading or coordinating technical teams, with the ability to develop talent and drive performance
Comfortable working at both strategic and operational levels – able to contribute in leadership discussions and get hands-on when needed
Experience engaging with clients and partners as a trusted technical advisor
Strong knowledge of the Microsoft technology stack: Azure (IaaS, PaaS, security, networking), Microsoft 365, and Power Platform
Working knowledge of Dynamics 365 and Business Central, or experience with ERP/business application environments
Understanding of modern AI tools and their practical application in business productivity and software delivery
Experience with automation technologies, scripting and process improvement methodologies
Solid grounding in cyber security principles, governance frameworks and compliance requirements
Familiarity with Microsoft Partner programmes and the requirements for maintaining and advancing partner status
Ambitious and motivated – ready to step up into a Technology Director role and own the delivery agenda
Excellent communication skills – able to engage credibly with technical teams, business stakeholders and clients alike
Commercially aware, understanding how technology investments support business outcomes
A pragmatic problem-solver who can balance innovation with delivery and manage competing priorities
Collaborative leadership style with the confidence to challenge, influence and drive change
Genuine passion for technology and a desire to build something meaningful
Relevant Microsoft certifications (e.g., Azure Solutions Architect, Azure Administrator, Microsoft 365 Enterprise Administrator)
Experience within an MSP, IT services or technology consultancy environment
Exposure to AI platforms such as Anthropic Claude, Microsoft Copilot or similar
Experience contributing to Microsoft Partner competency requirements or partner programme development
Why A&O IT Group?
A&O IT Group delivers IT services and cyber security solutions to clients globally. We have recently completed a major digital transformation programme, delivering our A&O Business Hub – an AI-powered end-to-end business automation platform. With operations across the UK, India and Kenya, we offer a dynamic, international working environment where technology is at the heart of everything we do. This is a rare opportunity to step into a Technology Director role with genuine autonomy, strong mentorship, and the platform to demonstrate your leadership capabilities.
OUR VALUES:
Our team prides itself on our core values and commitment to doing the basics brilliantly If you too strive to engage & delight, we would love to hear from you.
A&O IT Group, a global leader in managed IT services, brings over 50 years of expertise and operates in over 130 countries. Our customer-centric and people-focused approach ensures that we deliver tailored, scalable solutions that meet the unique needs of businesses across various industries including retail, finance, healthcare, and hospitality.
We live by our motto, “Engage & Delight,” always striving to exceed customer expectations. Our comprehensive services range from field services with professional onsite and dispatch engineers to IT project management and deployment services covering planning, implementation, and ongoing support. We also offer IT warehousing, staging, and logistics, managing everything from desktops to large-scale printers and peripherals. Our 24/7 service desk provides proactive monitoring and seamless IT support, while our network solutions cover design, migration, and security to ensure maximum connectivity and data protection.
Additionally, A&O IT Group boasts robust cyber security consulting and testing services, with in-house experts specialising in penetration testing, vulnerability assessments, and more. Our heritage and experience, combined with our global reach, customer-centric approach, and scalability, make us a trusted partner for any IT needs.
Recognised as a top growth Managed Service Provider (MSP) and one of the London Stock Exchange’s top UK companies to Inspire, we are proud of our industry recognition.
Our proprietary software, FieldView, offers real-time visibility of our engineer scheduling and management, further enhancing our service delivery.
Find out more about a career with A&O IT Group and browse for your dream job here https://www.aoitgroup.com/about-a-and-o/careers
