Why Pretium Enterprise Services?

With expert business service capabilities, Pretium Enterprise Services (“PES”), is integral to the growth, innovation, and transformation of its global operating companies. Partnering with internal and external businesses and stakeholders to rapidly unlock value for its customers, PES delivers with excellence and ownership, enabling scalable growth.

ATechnology Delivery Specialistis primarily responsible for delivering advanced end-user support across corporate desktops, laptops, printers, and collaboration tools, ensuring a high-quality and responsive support experience. This role serves as an escalation point for complex Service Desk issues, focusing ontimelyincident resolution, root cause analysis, and continuous improvement of the end-user experienceIn addition to core support responsibilities, this position partners with infrastructure, security, and application teams toassistwithmaintainingand supporting the Microsoft Azure environment and related systems. The role contributes to basic monitoring, troubleshooting, and operational tasks, while following established processes and standards.The ideal candidate brings strong customer service skills, solid troubleshooting ability, and a support-first mindset, with some familiarity with cloud and infrastructure technologies to effectively collaborate across teams and support overall platform reliability and performance.

This role requires onsite work 4 days a week in our office located in New York City.

WhatYou’llDo

• Respond to incidents, service requests, and change tasks; perform root-cause analysis and document fixes, known errors, and preventative actions.

• Provide Level III Service Desk support and act as an escalation point for Level I/II tickets; troubleshoot complex issues to resolution and ensure end users are supported to satisfaction.

• Monitor the Service Desk queue and respond quickly and effectively to requests,process tickets based on priority and SLA commitments.

• Install, image, test, and configure new workstations and peripheral equipment;modifyworkstation configurations,utilitiesand default settings to meet standards.

• Support the setup and maintenance of Azure resources such as virtual machines, storage, and networking, working within establishedstandardsandassistingsenior engineers as needed.

• Assistwith onboarding and termination of users, including account provisioning, access changes, and device handoff/collection in coordination with HR and security.

• Support physical user moves and workstation setups,ensure workstationshave requiredstandard equipment and any approved specialized peripherals.

• Maintain inventory of endpoint equipment and software/licenses,coordinaterefreshesand performtimelyhardware/software upgrades asrequired

• Perform endpoint management for Windows 365 Cloud PCs and physical endpoints including provisioning, assignment, configuration profiles, applicationdeploymentand device lifecycle activities.

• Coordinate and execute endpoint patching and updates (OS and third-party applications),validatecompliance, and remediate failed deployments to reduce security risk and downtime.

• Support both physical and virtual desktop environments and handheld/mobile devices where applicable,assistwith endpoint encryption and endpoint protection troubleshooting.

• Work with Infrastructure Engineers to debug and perform root-cause analysis for recurring end-user, network, and platform issues,escalateappropriatelyand share findings.

• Implement andmaintainsecurity and resilience controls such as Network Security Groups, backups, patching, vulnerability remediation, and disaster recovery procedures.

• Maintainaccuratedocumentation in ticketing/knowledge systems: architecture notes, standard operating procedures, deployment guides, and change records.

• Participate inon-call rotation and follow incident management practices (prioritization, communication, escalation) to restore service quickly and safely.

• Ability to work onsite at our New York City Office 4 days a week.

Requirements

• High school diploma/GEDrequired; associate orbachelor’s degree in computer science, Information Technology, or related field preferred (or equivalent relevant experience).

• 2+ years of experience supporting cloud and/or infrastructure environments (Azure preferred) and providing enterprise end-user support in a ticket-driven Service Desk environment.

• Familiarity with ITSM/IT Support Desk ticketing systems including triage, documentation, and SLA-driven workflows.

• Working knowledge of core Azure services: Azure Virtual Network, compute (VMs/App Service), storage, backups, and Azure DNS; familiaritywith basic architecture patterns.

• Demonstrated troubleshooting skills across Windows networking fundamentals and monitoring/logs (Azure Monitor/Log Analytics exposure is a plus).

• Working knowledge of endpoint and user-support technologies such as Microsoft 365/Office, Active Directory user/group administration, device management and deployment with Microsoft Intune including Windows 365 Cloud PC management

• Ability to document internal procedures and standard operating practices; comfort working with asset inventory and standard workstation build/deployment processes.

• Strong communicationskills with the ability to explain technical issues, document work clearly, and collaborate with stakeholders across IT,securityand application teams.

• Customerservice mindset and proven ability to manage multiple tasks, meetSLAsand prioritize work in a fast-paced environment.

• Familiarity with MicrosoftAzure AD &Entra ID concepts (users/groups, SSO, RBAC) andbasiccloud security practices.

Competencies

• Continuous Learning– Assesses strengths and weaknesses, pursues training and development, seeks feedback, shares knowledge, and continuously builds technical skills across Azure and endpoint technologies.

• Customer Service– Responds promptly, manages difficult situationsprofessionally, meets commitments, and seeks feedback to improve the end-user experience.

• Planning & Organization– Prioritizes workload, manages a high volume of requests, adapts to change smoothly, and uses time efficiently.

• Problem Solving– Gathers and analyzes information, identifiesissues early, develops alternative solutions, and performs root-cause analysis for recurring incidents.

• Teamwork– Collaborates effectively, balances individual and team responsibilities, welcomes feedback, and supports shared outcomes.

• Use of Technology– Adapts to new tools, troubleshoots technical problems, and uses technology to increase productivity through automation and standardization.

Compensation for this role ranges from $50 to $60 per hour based on experience.

What We Offer

This position offers the opportunity to join a collegial, entrepreneurial firm committed to the personal and professional growth of its team members and to maintaining a positive, encouraging work environment where people enjoy working together. The company offers a comprehensive benefits and perks package, including:

• 401(k) plan with an employer match

• Health, dental, vision and life insurance

• Paid Time Off (PTO)

• 11 firm holidays

• Hybrid office/work from home arrangement

Pretium Enterprise Services is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.