Job Description

Who We Are

Welcome to TELUS Digital— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Join our team and what we'll accomplish together

Be a part of a transformational journey with innovative talent and leading edge technologies.

AIOps for Business team manages Operational Support Systems (OSS) network architecture,

solutions, standards and strategies supporting revenue enablement across TELUS Business

Solutions for small, medium, commercial and public market segments. This team ensures our

OSS network meets the capabilities of our valued customers’ needs now and well into the

future. As a Tech Consultant, you will drive the development and integration of AI-powered solutions to enhance TELUS Managed Services. You will leverage your strong telecom engineering and networking background, alongside an aptitude for learning monitoring and management toolsets, to build and manage advanced AIOPS workflows. Your primary focus will be assisting in the Managed Services Transformation (MST) program, in configuration and testing of management and monitoring tools, creation of documentation, building and maintaining Model. Context Protocol (MCP) integrations to streamline operations and resolve complex network challenges for TELUS and our customers.

What you’ll do

• Configure, test, optimize and manage management & monitoring tools for TELUS

• Managed Services.

• Assist with the configuration, changes, updates, and deployment of new use cases for

• our AIOPS platform.

• Perform routine MCP systems (Model Context Protocol) development & maintenance to

• ensure seamless communication between our AI models and underlying data systems.

• Collaborate with network engineers, business analysts, and architects to translate

• managed services requirements into actionable AI/Automation workflows.

• Build and maintain Automation workflows that reduce repeated tasks across the TELUS

• Managed Services environment.

• Provide technical guidance and troubleshooting support to a team of technology

• professionals working on TELUS Managed Services.

What you bring

• Recognized for your strong foundation in telecom engineering and network operations,

• combined with hands-on automation experience.

• Ability and willingness to quickly learn and master enterprise toolsets.

• Skilled at translating network strategies, architectures, and NOC workflows into

• automated AI/agentic solutions.

• Advanced knowledge of internetworking technologies and multiple network protocols (i.e.

• IP, Firewall, Gigabit Ethernet, MPLS/VPN, QoS, Management Protocols, Cloud based

• Services).

• Hands-on experience with Python/Javascript programming, API integrations,

• Linux/Windows environments, virtualization, and containerized platforms.

• Adept at balancing priorities effectively while handling multiple projects simultaneously.

• Possesses in-depth understanding of telecom industry trends, NOC operations, and

• emerging AI technologies.

• Experience in serving as a technical lead on automation/development projects.

• 5+ years of experience as a telecom engineer, network developer, or AI solutions

• consultant in a communications service provider or solution provider organization.

• Bachelor/Master’s degree in Engineering, Computing Science, Software Engineering,

• Information Systems, or equivalent.

• Great-to-haves

• Govt of Canada Security Clearance (Level 2 Secret)

• Deep knowledge of Software Development and advanced Machine Learning concepts

• Industry Certifications in AI, Cloud (GCP), or Networking (Cisco/Juniper/Palo Alto)

• Knowledge of ITSM systems (Incident, Problem and Change management, CMDB,

• ServiceNow)

Why Join Us

At TELUS Digital, you’ll be part of a team that’s shaping the next generation of telecom systems through innovation, agility, and collaboration. We combine global delivery excellence with a start-up mindset to deliver impactful digital experiences for millions of customers.

Join us to architect the future of connected digital ecosystems

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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