Job Description

SMA Australia has a full-time opportunity for a talented Technology Business Partner, working in our Large-Scale team. This position is office-based & hybrid ie, a mix of working from home and working at our Sydney Office.

About the Role

The Technology Business Partner is responsible for delivering IT support and managing service requests for 2 x Sydney offices and 1 x Brisbane office, as well as implementing and overseeing IT projects and processes in collaboration with local stakeholders.

As the primary representative of SMA Corporate IT in Australia, the role works closely with regional and global IT teams as well as local service providers to ensure effective and consistent delivery of IT services to internal customers. The Technology Business Partner will also be responsible for ensuring that both workspaces and the meeting room equipment and setup is operational and safe.

Responsibilities include, but are not limited to, the following:

• Provide 1st and 2nd level IT support to users across SMA and Altenso offices in Australia, covering end-user devices, Microsoft 365, network connectivity, mobile devices, printing, meeting room systems, and other corporate IT services, ensuring reliable day-to-day IT operations.
• Act as the primary local IT contact in Australia for IT incidents, service requests, technical issues, and IT-related operational matters. Record, track, manage, and resolve requests through the corporate IT ServiceDesk system.
• Support IT activities related to employee onboarding, internal transfers, and offboarding, including preparation, deployment, collection, and lifecycle management of IT equipment.
• Raise and follow up maintenance requests relating to building access, electrical IT issues, meeting rooms and other IT related building services and liaise with HR when required regarding people and office processes.
• Maintain accurate records/inventory of IT hardware, software, licenses, and other IT assets, ensuring they are properly deployed, maintained, tracked, upgraded, returned, and disposed of in accordance with corporate requirements.
• Coordinate and support local network, internet, telecommunications, workplace IT infrastructure, and related technical services, working closely with Global IT teams and external service providers.
• Participate in and independently coordinate local and Global IT projects affecting Australian operations, delivering assigned projects and work packages within agreed scope, timelines, and quality requirements.
• Implement and enforce corporate IT policies, standards, and security requirements, ensuring that local IT equipment, applications, networks, and information systems comply with Global IT governance requirements.
• Promote and maintain IT self-service solutions and knowledge resources, and train and guide users in the secure and effective use of corporate IT services, applications, and collaboration tools.
• Coordinate with external IT vendors and service providers, managing technical requirements, delivery, installation, and issue resolution related to IT infrastructure, hardware, telecommunications, and workplace technologies.
• Act as a key interface between the Australian business and Regional IT who represent Global IT. Maintain effective communication with SMA and Altenso management and employees, and provide timely updates on IT operational status, risks, project progress, and technical recommendations.
• Analyse and drive the resolution of IT issues, coordinating with APAC and Global IT teams in Germany where required to provide end-to-end issue management and resolution.

What’s in it for you:

We offer a competitive salary and great company benefits and perks, such as an annual bonus and an additional 5 days paid leave at Xmas. As a supportive organisation, we understand the importance of offering a flexible working environment to support your own creativity, wellbeing and balance. We offer a hybrid working environment ie a mix of work from home / work from office.

Your qualifications and Experience:

• University Degree in Information Technology or equivalent
• ITIL Foundation Certificate preferred.
• 3 - 4 years of relevant IT experience, including hands-on 1st and 2nd level IT support in a large corporate organisation. A matrix/multinational company would be a benefit in experience.
• Experience supporting or delivering a range of IT projects, examples include windows upgrade, telephony upgrade; and office IT relocation projects, with the ability to independently coordinate assigned projects with the support from HQ.
• Strong working knowledge of Microsoft 365, Windows 11, Microsoft Entra ID / Active Directory, Microsoft Intune/MDM, and endpoint management; experience with File Services is an advantage.
• Good understanding of networking, IT infrastructure, mobile devices (iOS/Android), IT asset management, and IT security fundamentals.
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to take ownership of technical issues through resolution.
• Excellent English written and verbal communication skills, with strong customer service and interpersonal skills and the ability to work effectively with local, regional, and Global IT teams.
• Ability to work independently, manage priorities, and collaborate effectively in a global team and project environment, with a proactive and continuous-improvement mindset.
• Relevant skills learned from CompTIA A+/Network+, Microsoft, Cisco, ITIL
• Experience in a corporate environment

About Us

SMA Solar Technology are a global renewable energy pioneer, facilitating access to clean energy through state-of-the-art technology. SMA has 40 years of expertise and passion in renewables to drive the worlds energy transition. We are a diverse and global organisation.

SMA Group employs over 3500 people globally, with more than 500 focused on research and development to ensure we remain at the forefront of technology. SMA Australia is a subsidiary of SMA Solar Technology, a dynamic and entrepreneurial team of over 80 people from a wide range of cultural, education, and employment backgrounds. We value team spirit, performance and trust. Would you like to play a part in shaping the energy supply of the future?

This position is open to all Australian citizens or Permanent Residents. Please note that only shortlisted candidates will be contacted. Thank you.