Job Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

We're looking for a Technology Business Partner to play a pivotal role in enabling transformation across our Mail business. This is a highly visible leadership position that combines strategic business partnering, process transformation, people leadership, and technology alignment.

As Technology Business Partner, you will act as the key bridge between business and technology, partnering with stakeholders across the Mail organization to translate strategic objectives into scalable processes, prioritized initiatives, and measurable outcomes.

Leading a team of Process Enablement professionals and Business Analysts, you'll help shape the future operating model of the business while ensuring that technology investments, transformation activities, and business priorities remain aligned.

This is an opportunity to influence change across a global organization, working with leaders in Marketing, HR, Service, R&D, and Technology while driving strategic transformation initiatives.

What You'll Be Doing

Strategic Business Partnering

• Build trusted relationships with senior business leaders across the Mail organization.
• Translate business strategy into prioritized transformation, technology, and process roadmaps.
• Facilitate strategic planning, roadmap discussions, and business reviews.
• Act as the voice of the business while ensuring alignment with technology and operational priorities.

Process Transformation & Business Enablement

• Lead process design activities that support the Mail strategic roadmap.
• Oversee current-state and future-state process assessments, gap analysis, and transformation planning.
• Drive continuous improvement initiatives across complex business functions.
• Ensure business requirements and solution designs align with strategic objectives and operating models.

Leadership & Team Development

• Lead, develop, and coach a team of Business Analysts and Process Enablement professionals.
• Set team priorities, manage capacity, and allocate resources across a portfolio of initiatives.
• Build capability within the team and support professional growth and succession planning.
• Foster a culture of collaboration, accountability, and continuous improvement.

Business & Technology Alignment

• Serve as the primary liaison between business stakeholders and technology teams.
• Support agile delivery practices, product development, and DevOps-driven ways of working.
• Collaborate with architecture, infrastructure, data, and digital teams to ensure solutions are scalable and effective.
• Influence outcomes across teams and functions, often without direct authority.

Qualifications

Must-Have Skills and Experience

• Significant business partnering experience within a complex organization.
• Strong process design, process improvement, or business transformation experience.
• Experience leading Business Analyst teams.
• Experience leading process enablement, process excellence, or continuous improvement teams.
• Strong understanding of Agile methodologies and ways of working.
• Familiarity with Product and DevOps environments.
• Ability to translate business strategy into actionable plans and outcomes.
• Proven ability to influence and build credibility across business and technology functions.
• Strong business operations and stakeholder management experience.

Nice-to-Have Skills and Experience

• Broader technology or digital transformation expertise.
• Experience in large, global, matrixed organizations.
• Experience leading smaller, hands-on teams through periods of change and transformation.
• Exposure to enterprise portfolio management, process governance, or operating model design.

Additional Information

What Success Looks Like

In this role, you'll help the Mail organization:

• Deliver strategic transformation initiatives.
• Improve and standardize business processes.
• Establish stronger alignment between business and technology teams.
• Build scalable operating models that support future growth.
• Enable successful execution of the Mail strategic roadmap.

Why Join Quadient?

• Lead transformation across an entire business division.
• Manage and develop a team of Process Enablement and Business Analysis professionals.
• Work closely with senior leaders across Marketing, HR, Service, R&D, and Technology.
• Influence enterprise-wide priorities and decisions.
• Play a key role in helping shape the future of a global organization.

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.