Job Description

Career Category

Engineering

HOW MIGHT YOU DEFY IMAGINATION?

Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed innovative human therapeutics, but has invested in cutting edge manufacturing capability and support services to deliver these exciting therapies to medical teams around the world. Japan and Asia Pacific (JAPAC) is the fastest growing region in Amgen. Now we are hiring a Technology Business Analyst (contractor) in Taipei

Live

What you will do

Technology Business Analyst (contractor) will partner with commercial teams to enable sales execution and marketing operations through digital solutions, automation, and AI-enabled capabilities, while owning the local end-user technology experience and support operations.

Main Responsibilities

End-User Technology & Support Operations

• Serve as the primary escalation point and coordinator for issues reported by helpdesk engineers, covering end-user devices and workplace technology, including Windows laptops, Apple mobile devices, printers, and conferencing equipment.

• Provide hands-on troubleshooting support when required across Windows systems, Apple iOS/iPadOS devices, conferencing systems, and workstation setups.

• Supervise helpdesk engineers from an external service provider and coordinate with the regional Customer Care & Experience (CCE) Manager on operational initiatives and service improvements.

• Own the end-user technology experience locally, ensuring Taiwan-specific requirements are clearly articulated to global teams while adhering to Amgen’s global technology compliance, cybersecurity, and data hygiene standards.

Operational Readiness & Documentation

• Manage inventory for mobile devices and accessories, including annual demand forecasting and monthly procurement activities.

• Create, maintain, and continuously improve user guides, technical documentation, and self-service materials to support both users and support teams.

• Conduct new hire technology onboarding sessions and manage offboarding processes.

Secondary Responsibilities

Commercial Enablement & Digital Solutions

• Partner with commercial teams to understand business processes and requirements, translating them into scalable digital, automation, and AI-enabled solutions that support sales execution, marketing operations, and field effectiveness.

• Identify, analyze, and prioritize technology pain points across commercial workflows, driving improvements through automation, AI enhancements, and platform optimization.

• Act as a business-facing technology partner, enabling commercial users to successfully adopt new digital tools, analytics, and automation-driven processes through user engagement, enablement, and continuous feedback loops.

Automation & AI Delivery

• Design, build, test, and enhance automation and AI initiatives, supporting the full lifecycle from requirements gathering and user testing to pilot runs, production launch, and post-launch optimization.

• Collaborate closely with the Technology Lead to co-develop and continuously improve commercial automation solutions, progressively taking ownership of defined workflows or solution components.

• Support automation and AI project delivery by coordinating user testing, validating business logic, and incorporating stakeholder feedback into iterative solution improvements.

Win

What we expect of you

Qualifications

• Bachelor's degree. Relevant academic background is a plus, but candidates from diverse fields are encouraged to apply.

• Demonstrated experience partnering with commercial functions to translate business needs into digital, automated, or AI-enabled solutions, with a focus on driving user adoption.

• Exposure to low-code/no-code development, workflow automation, or AI-enabled solutions.

• Hands-on experience with Microsoft 365, SharePoint Online, Microsoft Teams, Power Platform, Apple OS, and other enterprise cloud technologies.

• Familiarity with ITIL principles, service management processes, and platforms such as ServiceNow.

• Strong ability to communicate technical concepts to non-technical users, effectively bridging business and technology.

• A strong builder mindset: self-driven, curious about emerging technologies, comfortable learning new tools independently, and eager to apply them to real business problems in a fast-changing environment.

• Experience working in Agile or cross-functional teams delivering solutions incrementally, with comfort operating in environments that prioritize early value delivery, evolving requirements, and continuous stakeholder feedback; prior Agile experience is a strong plus.

Thrive

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Vast opportunities to learn and move up and across our global organization

• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.