Job Description

What's in it for you?

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

• Own and govern the Store Technology Blueprint as the single source of truth, defining hardware standards, target end‑states, and what “good” looks like—ensuring it remains stable, with intent, and aligned to roadmaps, supportability, and returns value
• Lead rolling blueprint planning, maintaining a forward-looking refresh horizon for all stores, translating Digital & Tech roadmaps into clear, time‑phased technology intent.
• Orchestrate cross‑Digital & Tech demand, aligning multiple domains to surface initiatives early, resolve conflict, and ensure coherent sequencing before reaching delivery teams.
• Partner with Retail Implementation and Property, aligning blueprint intent to delivery realities, providing technical expertise, and ensuring clear handoffs for effective in‑store execution.
• Drive obsolescence planning, governance, and blueprint integrity, ensuring proactive risk management, structured decision-making, consistent asset alignment, and a trusted, joined‑up view of store technology plans.

Who you are

• Validated program and portfolio leadership experience, with a consistent track record operating in sophisticated, scalable organisations.
• Deep understanding of retail / technology environments, particularly hardware deployment, lifecycle, and in-store considerations.
• Strong strategic capability, able to operate across multi‑year horizons while balancing long-term intent with operational constraints.
• Experience working in matrixed environments, partnering efficiently with implementation teams without direct ownership of execution.
• Highly credible partner manager and communicator, with experience engaging senior technology, property, and operational leaders, and knowledge of obsolescence and lifecycle planning.

Everyone's welcome

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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