Job Description

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine’s 2026 World’s Most Admired Companies

6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026

4th in Great Place to Work's Best Company To Work For 2025

How will you make an impact in this role?

As a Technology Analyst within the Business Process Services team, you will provide entry-level operational support for contractor lifecycle management and SAP Fieldglass (FG) activities across Technology. The role involves processing workforce transactions, maintaining accurate records, supporting system and data management activities, and ensuring adherence to established procedures and controls.

Working under the guidance of experienced team members, you will collaborate with stakeholders, address routine inquiries, and contribute to operational efficiency and continuous improvement.

Contractor Lifecycle Management and Fieldglass Operations

• Process contractor onboarding, profile changes, offboarding, work order creation, and revisions using SAP Fieldglass and other applicable systems.
• Support routine Fieldglass activities, including transaction processing, data updates, workflow monitoring, and resolution of standard system-related inquiries.
• Review requests for completeness, required approvals, and supporting documentation to ensure timely and accurate processing.

Data Management and Operational Controls

• Maintain accurate contractor, engagement, and organizational records, including assigned PMDB-related updates.
• Perform routine data validation, reconciliations, and quality checks to ensure data integrity, compliance, and audit readiness.
• Maintain operational trackers, reports, and supporting documentation in accordance with established procedures.

Stakeholder Coordination and Service Delivery

• Coordinate with leaders, resource managers, workforce teams, and other stakeholders to provide transaction updates and address operational inquiries.
• Research routine process, data, and workflow issues using available resources and escalate exceptions or unresolved concerns appropriately.

Process Improvement and Digital Enablement

• Maintain process documentation, job aids, and knowledge articles while identifying opportunities to improve service delivery and operational efficiency.
• Leverage approved digital and AI-enabled tools responsibly to support documentation, reporting, data review, and routine operational tasks.

Minimum Qualifications:

• Bachelor's degree in Business, Finance, Accounting, Information Technology, Human Resources, Operations, or a related field; fresh graduates are welcome.
• Up to one year of internship or work experience in operations, administration, workforce support, or shared services is preferred but not required.
• Strong attention to detail, organizational skills, and ability to manage routine transactions accurately and within established timelines.
• Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Teams.
• Good written and verbal communication skills with a customer-focused and collaborative mindset.
• Ability to follow documented procedures, maintain confidentiality, and escalate issues appropriately.
• Willingness to learn new systems, processes, and approved digital tools.

Preferred Qualifications:

• Exposure to contractor lifecycle management, workforce administration, resource management, shared services, or technology operations.
• Familiarity with SAP Fieldglass or similar workforce management, ticketing, and workflow systems.
• Basic understanding of data validation, reconciliations, operational controls, and reporting.
• Interest in process improvement, automation, analytics, and responsible AI adoption.

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig 
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) 
• Work From Home Requirements: 
• Must have at least 25 mbps internet connection plan / speed 
• Must have a private & quiet area to work at home 
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.