When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.
Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Help Build the Future of Engineering Operations
Do you love solving messy operational problems, making sense of complex systems, and building scalable ways of working where none currently exist?
We’re looking for a Technology Analyst – Operations to help shape and mature Engineering Operations within a large-scale SaaS environment. This isn’t a “keep the lights on” operations role — it’s an opportunity to help define how operational excellence works across Engineering.
You’ll partner with Engineering, DevOps, Product, and Support teams to improve application health visibility, service reliability, operational analytics, and core operational processes like Incident, Problem, and Change Management.
If you get excited about dashboards, telemetry, system behavior, operational trends, process design, automation, AI-enabled workflows, and turning chaos into clarity — this role was built for you.
What You’ll Be Working On
Improve Application Health & Reliability
You’ll help Engineering teams answer critical questions like:
You’ll work with observability and monitoring platforms to:
Build Operational Processes That Engineers Actually Want to Use
We’re standing up modern Engineering Operations practices — and we want pragmatic, lightweight processes that help teams move faster, not slower.
You’ll help define and improve:
You’ll also help ensure our tooling and workflows support the way Engineering teams actually work.
Connect Systems, Data, and Teams
This role sits at the intersection of:
You’ll help reduce fragmentation across tools and workflows while improving operational visibility across the organization.
Explore What’s Next
We’re especially interested in candidates excited about modern operational tooling and emerging technologies, including:
What Success Looks Like
You’re someone who:
You’re comfortable asking:
“How can we make this operationally better, simpler, and more scalable?”
What You’ll Bring
Technical & Operational Experience
You likely have experience in one or more of the following:
Familiarity With Tools & Concepts Like:
Additional Skills We’d Love
No specific degree required — we value practical experience, curiosity, technical aptitude, and operational thinking.
Why This Role Is Exciting
This is a chance to help build Engineering Operations capabilities from the ground up in a complex, modern SaaS environment.
You won’t inherit rigid processes and decades of bureaucracy. You’ll help create scalable operational practices that improve reliability, visibility, and engineering effectiveness across the organization.
You’ll have the opportunity to:
If This Sounds Like You…
If you enjoy connecting systems, data, process, and people — and want to help build operational maturity in a fast-moving engineering organization — we’d love to talk to you.
Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.
Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.
In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
Global Benefits
* varies by country
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!
Turnitin is a global company dedicated to ensuring the integrity of education and meaningfully improving learning outcomes. For 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.
Turnitin has offices in Australia, Germany, India, Japan, South Korea, Mexico, the Netherlands, Sweden, The United Arab Emirates, the United Kingdom, and the United States. Over 16,000 academic institutions, publishers, and corporations use Turnitin services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft by Turnitin, ProctorExam, and Ouriginal.
