Great things start here
Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.
About the opportunity
We’re seeking a Technology Analyst to join our Infrastructure & Application Services team, supporting the ongoing performance, governance and continuous improvement of core IT Service Management platforms.
The role is centred on supporting the ongoing enhancement and administration of core platforms including ServiceNow, SharePoint, Jira and Confluence, ensuring they remain effective, well-governed and aligned to IT service management practices.
Equally important are activities relating to ITIL practices like Problem Reviews and Post Incident Reviews (PIRs). - analysing major incidents, identifying root causes, and working with teams to implement meaningful improvements that reduce risk and enhance service performance.
Key responsibilities including
Lead post-incident reviews (PIRs), capturing insights and driving follow-up actions
Support the administration and continuous improvement of ServiceNow, Jira, Confluence and SharePoint
Maintain platform data integrity, documentation, permissions and governance standards
Contribute to incident, problem and change management processes aligned to ITIL practices
Support testing, release activities and reporting to ensure platform performance and usability
Assist with building workflows, templates, automations and knowledge structures
Provide support to service management and service desk teams, including low priority incidents
Collaborate with technology teams and business stakeholders to improve service outcomes
What you’ll need to be successful
In depth experience in conducting post-incident reviews and problem management practices
Experience supporting ITSM platforms such as ServiceNow, Jira, Confluence or SharePoint
Working knowledge of ITIL / ITSM processes
Strong attention to detail with the ability to maintain accurate documentation and data
Analytical mindset with problem-solving and continuous improvement capability
Ability to work collaboratively with both technical teams and business stakeholders
Experience in Microsoft 365 tools and reporting environments
Relevant qualifications or certifications (e.g. ITIL Foundation) are highly regarded
There’s so much on offer when you join RACV
A flexible, informal work environment that supports balance between work and home
Generous discounts on home and car insurance policies and RACV roadside care
RACV Club membership and great discounts across RACV resorts
Monthly-updated discounts from a wide range of corporate partners
Our difference
At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.
Application process
Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.
How to apply:
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role.
Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow.
Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use.
The journey so far
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.
Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community.
As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.
We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
