The Technology Operations Center (TOC) Operator/ Analyst will be part of a global team providing 24X7-support responsible for the Event and Incident Management of all Equifax customer facing and internal-use applications and infrastructure. The primary goal is to identify possible incidents and mitigate the problem prior to customers being impacted. For the occasion when customers are impacted the goal is to mitigate these impacts as soon as possible through corresponding actions taken by the Operator or the escalation to support teams who can provide that action. This critical role provides the front-line defense against incidents and degradation within our environment. This position requires a partnership with business sponsors, project managers, application support, networking, and system administrators as well as the business owners.
ServiceNow
PagerDuty
AppDynamics
Datadog
Apica
Solarwinds
AWS
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Primary Location:
CRI-Sabana
Function:
Function - Tech Engineering and Service Ops
Schedule:
Full time
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region.
For more information, visit Equifax.com.
