SALESFORCE TECHOPS ENGINEER
Experience: 7+ Years | Location: Mumbai|
Manage operational stability, availability, performance, governance and production support of the Salesforce platform. Drive incident resolution, release coordination, user administration, integration monitoring and continuous improvement.
Key Responsibilities
• L2 production support for Salesforce applications and integrations.
• Monitor platform health, availability and performance.
• Troubleshoot incidents, perform RCA and ensure SLA adherence.
• Manage users, roles, profiles, permission sets and security access.
• Configure objects, fields, Flows, reports and dashboards.
• Support releases, deployments, change management and post-release validation.
• Monitor APIs, batch jobs and integrations; resolve synchronization issues.
• Maintain SOPs, runbooks, audit compliance and access reviews.
Required Skills
• 7+ years IT experience with strong Salesforce Administration & Support background.
• Expertise in Sales Cloud, Service Cloud, Salesforce Flow, Reports & Dashboards.
• Knowledge of Salesforce security model, data management and platform architecture.
• Experience in Incident, Problem, Change and Release Management.
• Understanding of REST/SOAP APIs, SSO, OAuth and enterprise integrations.
• Familiarity with Jira/Azure DevOps, ServiceNow and Salesforce DevOps tools.
Preferred Certifications
Salesforce Administrator, Advanced Administrator, Platform App Builder.
Key Competencies
Strong troubleshooting, stakeholder management, communication, ownership mindset and customer focus.
Success Measures
Platform uptime, SLA compliance, successful releases, reduced recurring incidents, user satisfaction and governance adherence.
About Kotak Mahindra Group:
Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.
The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.
The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html
