Job Description

Who we are

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel BetterÂŽ. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

The opportunity

The IT Support Technician is responsible for resolving support requests from users by diagnosing and resolving software and hardware incidents submitted by users in the IT service desk system.

The role

• Provide continuous end user computer support with increasing levels of complexity with some supervision.
• Acquire intricate knowledge of the company’s IT infrastructure; account management, file and security permissions.
• Perform primary analyses and data gathering of information for reported IT incidents.
• Accurately record, update and document requests using the IT service desk system.
• Install and configure new IT systems, software and services.
• Manage and maintain mobile phone devices and services.
• Maintain a first-class level of customer service ensuring that all customer issues and requests are treated efficiently and professionally.

The requirements

• Bachelor's Degree in Computer Science or equivalent.
• At least 2 to 5 (two - five) years' experience in an IT Service Desk environment.
• Strong verbal and written communication skills.
• Sound knowledge of Windows environment.
• Excellent analytical and troubleshooting skills.
• Teamwork and collaboration mindset.
• Results oriented

What's in it for you

• Join a publicly traded company dual-listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

Find your fit with us

We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.