Job Description

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that Napoleon product brings to the homes of our customers transcends borders, language, and cultures to elevate everyday experiences, so you love being home. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

This post is for an existing permanent and is actively being recruited for.

Title: Technician/Installer

Hours: 8:00 a.m. to 4:30 p.m. Monday to Friday, occasional weekends, evenings on call

Reports to: Service Manager

Based at: Napoleon Home Comfort

Wage: $26.05 to $26.55

Job Purpose: Install and service Napoleon products at residential or commercial properties

Key Responsibilities and Accountabilities:
• Install and service manufactured products using hand and power tools
• Read and interpret blueprint, drawings, layouts, and other specifications
• Measure and layout reference points for installation
• Measure, cut, and connect piping using welding and brazing equipment
• Start up system, test for leaks, using testing devices
• Repair and replace parts and components for fireplace, air conditioner, ventilation or heat pump system
• Provide best customer service representing Napoleon

Education and Experience:
• High School Diploma, or GED
• Three (3) years’ experience in related position
• Must have G2 gas and ODP (Ozone Depletion Prevention) certification

• WETT training/certificate an asset
• Fall Arrest training or Working at Heights certification is required (training may be provided)
• Must have valid G class driver’s license, with clean abstract
• Basic Computer Skills

At Napoleon, we believe in creating an environment where our Associates can thrive personally and professionally. Here’s what you can look forward to when you join our team:

Benefits, Health, Well-being & Support

• Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums paid by the Company!
• Long Term Disability Protection
• Well-being support programs and virtual medical visits
• Employee & Family Assistance Program for mental health and well-being (EAP)

Career Growth & Development

• Training Allowance and continuous learning opportunities and programs
• Leadership development and mentorship programs
• Clear pathways for advancement

Culture & Community

• Appreciation events, raffles, and team building activities
• Napoleon Cares – A fund sponsored by Associates to help Associates in times of need

Financial Security

• Competitive total compensation package, inclusive of bonus opportunity
• Retirement savings plan with matching Company contributions (RRSP/DPSP)
• Exclusive Associate discounts on our award-winning products

Artificial Intelligence Disclosure: As part of our commitment to transparency and fairness in hiring, we disclose that automated tools, including artificial intelligence (AI), may be used to support parts of the recruitment process. This may include functions such as resume parsing, candidate ranking, or initial screening. These tools do not make final hiring decisions but may assist Talent Acquisition in evaluating applications. AI tools used may include systems based on algorithms, statistical models, or machine learning.

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.