Job Description

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

The Service Technician III s highly experienced in service, customer service, and meter reading activities. Performs all the standard and some specialized aspects of service department functions. May serve in a lead role in certain functions where general guidance and training of less experienced support personnel is needed. Performs such work by Company, Regulatory, and Safety procedures. May be responsible for serving these duties on transmission and distribution systems and facilities, as applicable. Independently responsible for field activities for residential and commercial customers on transmission and distribution systems and facilities, as appropriate. Performs such work by Company Regulatory and Safety procedures.

Accountabilities

• Perform all responsibilities of utility tech, service tech I, and service tech II.
• Perform meter reading & re-read orders and disconnects
• Disconnect and paint meters
• Perform atmospheric corrosion survey & remedial action
• Complete all safety-related training in a timely manner
• Change index and meter glass
• Complete electronic orders
• Perform line locates as part of a damage prevention program
• Observe and report all abnormal, dangerous, and damaged conditions about gas meters and adjacent areas
• Serve as first responder for leaks, CO calls, NGLP, etc.
• Respond to customer concerns
• Provide leadership training and training of junior personnel
• Conduct leak survey
• New construction meter sets for large meters and elevated pressure
• May plan, monitor, coordinate, and inspect contractors to ensure compliance with federal, state, and local codes and regulations as well as company policies, procedures, and standard
• The employee must become familiar with the safety manual and work according to its intent and be involved in creating and maintaining a safe working environment
• Responsible for the safe operation inspection of assigned company vehicles and equipment
• Demonstrate support for and adhere to the company’s values, strategies, policies, and procedures and exhibits the core values of Liberty’s mission statement, customer service, safety, and the company’s code of conduct as an individual contributor and team member
• At least 10% travel may be expected in this role
• Performs other job-related duties as required
• Does this mean “Install”?

Education and Experience

• Proficiency in basic computer knowledge
• Demonstrate good written and verbal communication skills
• High School diploma or GED
• Relevant natural gas service experience
• Must have and maintain minimum Operator Qualifications (OQs) and classroom training for the position
• Requires a valid driver’s license by Company standards

Working Conditions/Physical Requirements:

Must be physically able to stoop, bend, crawl, walk, climb ladders, and do heavy lifting. Able to lift and carry materials up to 50lbs. Ability to occasionally ascend and descend stairs and ladders is required. Must also have keen senses of smell, hearing, vision, and color identification, the ability to work in all terrain and weather conditions as needed.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

• Customer Centric
• Integrity
• Entrepreneurial
• Teamwork
• Owner mindset
• Outcome focused
• Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.